Manager

Wipro; Gurugram District; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Wipro in Gurugram is seeking a Manager for Life & Annuity Claims Operations to lead a 15-20 member team, drive performance against SLAs and quality targets, and act as the primary operational contact for the client.

The ideal candidate brings 8–14 years in operations with US healthcare/benefits claims experience, strong stakeholder governance, and proven capability in process improvement and reporting.

Qualifications

• Bachelor’s degree required in BA/Commerce/Science/BBA.
• 10–14 years in operations with 6+ years in US healthcare/benefits.
• Experience leading a 15–20 person team (including leads).
• Proven SLA, quality and productivity delivery in a high-volume BPO.

Responsibilities

• Manage a 15–20 member Life & Annuity claims team.
• Ensure delivery against SLAs, quality and productivity targets.
• Serve as primary client operational contact.

Skills

People management

Client facing

Stakeholder governance

Process improvement

Capacity planning

Dashboard reporting

Communication skills

Education

Bachelor's degree in BA/Commerce/Science/BBA

Tools

Excel

PowerPoint

Word

MIS reporting

Job description

Wipro is hiring for Life & Annuity Claims Operations (US Benefits) for Manager Position

Job Title: Manager

Job Location: Gurugram ( Work from office)

Cab - One Side Depend Upon Hiring Zone

Shift: US Shifts ( One Side Cab available )

Experience Range-8 to 14 Years.

Education - Bachelors degree (B.A, B.Com, B.Sc, BBA); excluded B.Tech/BE, LLB, B.Ed, B.Sc (IT), MCA.

Job Description:-

The Manager is a working people manager accounting for the overall performance of the Life, AD&D and Annuity claims team. The role owns delivery against contractual SLAs, quality and productivity targets; builds and develops a team of 15-20 people; manages capacity and risks; and serves as the primary operational contact for the client.

Required Experience

• 10- 14 years in operations, including 6+ years in US healthcare/benefits/insurance claims and at least 3-4 years in US Life, AD&D or Annuity claims
• Minimum 4-5 years of people management, currently managing or having managed a team of 15-20 people (including team leads)
• Proven delivery of SLA, quality and productivity targets in a high-volume BPO or outsourced environment
• Experience in capacity planning, onboarding and training, and backlog management
• Strong client-facing skills, stakeholder governance and escalation handling
• Strong MS Office skills (Excel, PowerPoint, Word) and MIS or dashboard reporting
• Excellent written and verbal communication
• Experience in Life and Annuity claim adjudication, beneficiary and payout processes
• Experience in transitions, RCA and Lean/Six Sigma or process improvementExposure to automation or AI-led productivity initiatives
• Experience in P&L, billing or financial tracking for an account.