Manager

Ex; Ernakulam; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Ex in India is seeking a senior leader to oversee fraud and disputes operations, drive investigations of high-risk cases, identify trends and control gaps, and ensure regulatory compliance. The role focuses on improving processes, team performance, and SLA adherence while collaborating with stakeholders to strengthen fraud controls.

The ideal candidate holds a bachelor’s degree in a relevant field and has 9–12 years of experience in fraud and disputes management.

Qualifications

• Bachelor Degree in relevant field with 9-12 years of relevant experience.

Responsibilities

• Manage day-to-day fraud and Dispute operations and oversee fraud monitoring activities.
• Lead investigations of high-risk fraud cases and ensure timely resolution.
• Identify fraud trends, risks, and control gaps, and implement preventive measures.
• Drive team performance, productivity, quality, and SLA adherence.
• Collaborate with stakeholders to enhance fraud controls and operational effectiveness.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.

Skills

Fraud detection

Leadership

Dispute investigations

Regulatory compliance

Stakeholder collaboration

Education

Bachelor Degree

Job description

Responsible for leading fraud and Disputes operations, ensuring effective fraud detection, Dispute investigation, and risk mitigation while driving team performance, process improvements, and compliance with regulatory and business requirements.

Responsibilities

• Manage day-to-day fraud and Dispute operations and oversee fraud monitoring activities.
• Lead investigations of high-risk fraud cases and ensure timely resolution.
• Identify fraud trends, risks, and control gaps, and implement preventive measures.
• Drive team performance, productivity, quality, and SLA adherence.
• Collaborate with stakeholders to enhance fraud controls and operational effectiveness.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.

Qualifications

Bachelor Degree in relevant field with 9- 12 years of relevant experience