Senior Executive-MIS

Medi Assist; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Medi Assist in Bengaluru is seeking a Sr Executive - Management Information Systems (MIS)-Operations to collect, analyze, and report operational metrics that support strategic decisions and continuous process improvement.

You will design, build, and maintain automated dashboards and reports across ERP, CRM, and WMS platforms, ensuring data integrity and timely delivery. The role emphasizes data-driven insights to optimize throughput, downtime, and resource use.

Qualifications

• 1–3 years of operational MIS or data handling experience, preferably in health insurance/ BPO.
• Strong Excel skills with advanced functions, data cleaning, and reporting capabilities.
• Familiarity with SQL basics and data from ERP/CRM/WMS is a plus.

Responsibilities

• Collect, scrub, and consolidate data to prepare daily, weekly, and monthly MIS reports.
• Design, build, and maintain dashboards tracking KPIs like throughput and downtime.
• Identify bottlenecks, analyze variances, and support process improvements with data.
• Coordinate with operations, IT, and data teams to ensure data integrity and timely reporting.
• Present insights to senior leadership to guide decisions on resource allocation.

Skills

Microsoft Excel (Advanced)

VLOOKUP

Pivot Tables

Countifs

Conditional Formatting

Data analysis

SQL queries

Google Sheets integration

Education

Graduate degree in any stream (B.Com, BBA, B.Sc)

Tools

SQL

Google Sheets

Job description

Job Description: Sr Executive - Management Information Systems (MIS)-Operations

Position Overview

The Operations MIS Analyst is responsible for collecting, analyzing, and reporting operational metrics to support strategic decision-making and continuous process improvement. This role bridges raw data and operational execution by turning complex operational datasets into actionable dashboards, regular performance reports, and data-driven insights.

Key Responsibilities

MIS Data Management & Daily Reporting

• Report Generation: Extract, scrub, and consolidate data from multiple operational platforms to prepare and distribute daily, weekly, and monthly MIS reports.
• Database Maintenance: Update and maintain internal databases, performance trackers, and rosters to ensure 100% data integrity and consistency.
• Process Automation: Streamline repetitive data entry and reporting processes using basic automation tools like Excel Macros or Power Query.
• Data Management & Maintenance: Extract, clean, and consolidate operational data from multiple systems (ERP, CRM, WMS, databases) into centralized operational reports.
• Dashboard & Report Generation: Design, build, and maintain automated daily, weekly, and monthly operational dashboards, tracking KPIs like throughput, downtime, SLA compliance, and yield.
• Performance & Variance Analysis: Analyze operational trends, highlight operational bottlenecks, track cost variances, and evaluate productivity against defined targets.
• Process Improvement: Collaborate with operations leads to identify process inefficiencies, root causes for delays, and revenue/cost-leakage points.
• Data Governance & Integrity: Conduct regular data audits to ensure accurate reporting, consistency across departments, and prompt resolution of data discrepancies.
• Stakeholder Reporting: Prepare ad-hoc reports and present data insights to senior leadership to guide resource allocation and operational strategy.

Operational Coordination

• Operational Insights: Present data trends and performance metrics to operations managers and executives, acting as a strategic advisor on efficiency improvements.
• Cross-Functional Communication: Partner with Data Science, Operations, and IT teams to align reporting assumptions with broader organizational timelines.
• Escalation Support: Promptly elevate network outages, system downtimes, or technical issues to the IT department to minimize operational downtime.

Qualifications & Skills

• Experience: 1 - 3 years of operational experience in MIS, data handling, preferably within a Health Insurance, Contact Center, BPO, or shared services environment.
• Technical Skills:
  • Strong command of Microsoft Excel (Advanced formulas, VLOOKUP, Pivot Tables, Countifs, Conditional Formatting etc..).
  • Familiarity with basic SQL queries or Google Sheets integration is a distinct advantage.
• Interpersonal Skills: Assertive communication skills to effectively drive schedule compliance with operations floor supervisors.
• Education: Graduate degree in any stream (B.Com, BBA, B.Sc, or a related field requiring data management)