Managed Services Intern

Kaleris; Chennai District; On-site; INR 167,000 - 234,000; Full time

Job summary

Kaleris in Chennai, India offers a six-month Managed Services Intern program designed to give you hands-on experience supporting mission-critical systems used by container terminals worldwide. You will rotate across Application Support, EDI, BI, Infrastructure, Monitoring & Diagnostics and actively develop AI and automation solutions that deliver measurable value.

You will learn, contribute and build practical AI/automation use cases, while following security and data privacy standards, with

Qualifications

• Recent graduate in Computer Science, IT, Software Engineering, Data Science or a related field.
• Curious, technically minded and comfortable solving problems.
• Interested in AI, automation and enterprise technology.
• Willing to learn quickly and take ownership.

Responsibilities

• Monitor, troubleshoot and support the N4 Terminal Operating System and related technologies.
• Assist with incidents, system alerts, EDI, infrastructure, BI and operational troubleshooting.
• Work with monitoring and diagnostic tools to identify problems and trends.
• Support documentation, runbooks and knowledge management.
• Participate in testing and deployment of technical changes.
• Work alongside experienced engineers while gradually taking ownership of operational tasks.

Skills

Problem solving

English communication

Curiosity

Team collaboration

Education

Bachelor's degree in CS/IT/SE

Tools

Python

APIs

Power BI

Git/GitHub

Cloud

AI tools

Job description

Job Description

As a Managed Services Intern, you will gain hands‑on experience supporting mission‑critical systems used by container terminals around the world. You will rotate across areas including Application Support, EDI, BI, Infrastructure, Monitoring & Diagnostics, while also actively developing AI and Automation solutions that improve how Managed Services operates. This is not a shadowing‑only internship. You will be expected to learn, contribute and build solutions that deliver measurable value during the six‑month program.

What You’ll Do

• Learn to monitor, troubleshoot and support the N4 Terminal Operating System and supporting technologies.
• Assist with incidents, system alerts, EDI, infrastructure, BI and operational troubleshooting.
• Work with monitoring and diagnostic tools to identify problems and trends.
• Support documentation, runbooks and knowledge management.
• Participate in testing and deployment of technical changes.
• Work alongside experienced engineers while gradually taking ownership of operational tasks.

AI & Automation Development

A key part of the internship will be identifying and delivering AI and automation improvements for Managed Services.

You Will Be Expected To

• Develop practical AI, automation or scripting solutions using tools such as Python, APIs, AI copilots and workflow automation.
• Automate repetitive operational and support activities.
• Apply AI to areas such as log analysis, incident investigation, health checks, documentation, alert analysis and root‑cause identification.
• Prototype and test new ideas with the Managed Services team.
• Deliver at least one practical AI or automation solution/use case that creates measurable operational value during the internship.
• Follow security, data privacy and responsible AI standards.

Who You Are

• Recent graduate in Computer Science, IT, Software Engineering, Data Science, Engineering or a related field.
• Curious, technically minded and comfortable solving problems.
• Interested in AI, automation and enterprise technology.
• Willing to learn quickly and take ownership.
• Good written and verbal English communication skills.
• Comfortable working independently and as part of a global team.

Experience with Python, SQL, Linux, APIs, Power BI, Git/GitHub, cloud technologies, AI tools or automation is advantageous but not required.

What Success Looks Like

• Built a solid foundation in enterprise Managed Services.
• Gained practical experience supporting real customer environments.
• Developed skills across operations, troubleshooting and customer support.
• Designed, developed and demonstrated AI/automation solutions that improve efficiency, quality or customer outcomes.
• Identified an area for continued development into a future Managed Services role.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.