Malabar Watches - Sales

MALABAR GOLD & DIAMONDS; Wayanad District, Thrissur, Kozhikode district; On-site; INR 167,000 - 234,000; Full time

Job summary

MALABAR GOLD & DIAMONDS in India (Kerala) seeks a role assisting in selling Malabar Watches. You will greet customers, learn product knowledge, and help complete transactions while upholding company standards.

This entry-level position focuses on learning sales procedures, stock display, and customer service with growth opportunities through training and performance development.

Responsibilities

• Greet customers in a welcoming manner and understand their requirements.
• Learn and follow sales procedures and product knowledge.
• Maintain punctuality and follow company code of conduct.
• Assist in achieving sales targets for the assigned section.
• Learn billing procedures and stock management basics.
• Display products attractively and handle items with care.
• Address customer queries and complaints with appropriate solutions.
• Participate in self-development and training programs.

Job description

Role Objective

Understand sales techniques by observing sales staff, acquire product knowledge and support in completing the sales transaction of Malabar Watches.

Primary Responsibilities

Sales and Customer

• Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
• Learn & understand the sales procedures and acquire product knowledge.
• Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties.
• Observe sales representatives and emulate their sales management processes to meet set targets.
• Help superiors in sales and follow their instructions.
• To proactively identify and assist the Sales executives and other managers to obtain real and sustained, continuous improvement, throughout the business and execute same in a timely manner.
• Demonstrates models and Introduce various product offering to the customers and facilitate customer buying decision.
• Prepare the estimate of the products selected and complete the sales transaction.
• Achieve category wise sales target for the allocated section.
• Learn billing procedures.
• Learn about various model names, brand names etc.
• Take initiative to learn the latest trends in the market.

Stock

• Help superiors in counting the stock daily by recording the opening stock and closing stock in the section.

Work area & Display

• Responsible for proper and attractive display of the products free from dust and dirt.
• Make sure that the items are handled with care.

Functional Responsibilities

• To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
• Understand the queries and complaints from the customer and assist in addressing with the right solution.

Internal process

• Adhere to the standard operating procedures in the store
• Adhere to cost savings practices undertaken in the store

People development

• Continuously strive for self-development by actively seeking opportunities for growth
• Ensure adherence to timelines for completion of performance appraisal for self.
• Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.