Major Incident Manager_L3

Net Connect; Dadri; On-site; INR 1,400,000 - 1,600,000; Full time

Job summary

Net Connect in Noida is seeking an experienced Major Incident Manager L3 to lead the resolution of high-impact incidents with minimal business disruption. You will own the incident lifecycle end-to-end and coordinate cross-functional teams to restore services quickly.

The role requires strong ITIL foundations, crisis management, clear stakeholder communication, and proficiency with ITSM tools such as ServiceNow.

Qualifications

• 8+ years in incident management.
• Experience with major incident lifecycle.
• Proven crisis management skills.

Responsibilities

• Own major incident lifecycle end-to-end.
• Coordinate cross-functional technical teams.
• Communicate status to senior leadership.
• Drive rapid restoration of services.
• Conduct post-incident reviews.

Skills

ITIL Major Incident Management

Crisis management

Stakeholder communication

Tools

ServiceNow

Job description

HIRING | Major Incident Manager L3 | Noida

Location: Noida

Experience: 8+ Years

Salary : 14 LPA

Role Summary

The Major Incident Manager will lead resolution of high-impact incidents ensuring minimal business disruption.

Key Responsibilities

• Own major incident lifecycle end-to-end


• Coordinate cross-functional technical teams


• Communicate status to senior leadership


• Drive rapid restoration of services


• Conduct post-incident reviews

Required Skills

• ITIL Major Incident Management


• Crisis management


• Stakeholder communication


• ITSM tools (ServiceNow preferred)

Experience

• 8+ years in incident management