Hiring Major Incident Manager

Computacenter; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Computacenter is hiring for a Major Incident Manager at Noida. In this role you will lead critical incident responses, coordinate cross-functional teams and ensure rapid restoration of services with minimal business impact.

You will drive incident communications, facilitate major incident calls, review RCA reports, and ensure actions align with ITIL processes and SLAs. The ideal candidate thrives under pressure in a 24x7 environment and communicates clearly with stakeholders.

Qualifications

• Extensive experience in Major Incident Management and resolving high-priority incidents.
• Proven track record handling P1/P2 incidents.
• Experience with RCA preparation and problem management.
• Excellent stakeholder and communication skills.
• Familiarity with ITIL Incident Management processes.
• Ability to work under pressure in a 24x7 support environment.
• Clear and effective communication across teams.

Responsibilities

• Manage and coordinate Major incidents to ensure timely resolution and minimal business impact.
• Lead Major Incident Management related calls with stakeholders and technical teams.
• Drive incident communication, escalation, and status updates throughout the lifecycle.
• Prepare and review RCA reports with corrective and preventive actions.
• Execute incident management processes per organizational standards and SLAs.
• Handle additional major incident and problem management tasks as assigned.
• Collaborate with cross-functional teams to improve service stability and reduce recurring incidents.

Skills

Major Incident Management

P1/P2 incidents

RCA & Problem management

Stakeholder communication

ITIL Incident Management

24x7 support experience

Job description

Hi we are Hiring Major Incident Manager for Noida location.

PFB JD-

Life on the Team

As a member of the Critical Incident Management team, you will play a key role in ensuring the stability and availability of critical business services. You will collaborate with cross-functional technical teams, service owners, and stakeholders to manage high-priority incidents, drive timely resolutions, and minimize business impact.

What You Will Do

• Manage and coordinate Major incidents to ensure timely resolution and minimal business impact.
• Lead and facilitate Major Incident Management related calls, engaging relevant stakeholders and technical teams during critical incidents.
• Drive incident communication, escalation, and status updates throughout the incident lifecycle.
• Prepare and review Root Cause Analysis (RCA) reports, ensuring corrective and preventive actions are identified and tracked.
• Execute incident management processes in accordance with organizational standards and SLAs.
• Handle additional major incident and problem management-related tasks and responsibilities as assigned by management.
• Collaborate with cross-functional teams to improve service stability and reduce recurring incidents.

What You Will Need

• Strong Critical/Major Incident Management experience
• Expertise in handling P1/P2 incidents
• RCA preparation and problem management
• Excellent stakeholder and communication skills
• Experience with ITIL Incident Management processesAbility to work under pressure in a 24x7 support environment (if applicable)
• Comms should be excellent only.