Major Incident Manager

Tata Consultancy Services; Kolkata; On-site; INR 400,000 - 800,000; Full time

Job summary

An established industry player is seeking a Major Incident SME to join their dynamic Talent Acquisition Group. This role focuses on managing major incidents, ensuring effective communication during the incident process, and contributing to decision-making for recovery operations. The ideal candidate will have strong communication skills and hands-on experience in a 24/7 support environment. If you are passionate about IT services and looking to make a significant impact in a supportive and innovative environment, this opportunity is perfect for you.

Qualifications

• 4-6 years of relevant IT experience post-qualification.
• Hands-on experience in major incident management.

Responsibilities

• Investigate root causes of major incidents and develop solutions.
• Provide regular communication updates during incident response.

Skills

Communication Skills

Customer Handling Skills

Incident Investigation

Decision-Making in Incident Response

SLA-based Support

Education

BE/B.Tech

MCA

M.Sc./MS

Job description

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HR Executive | Talent Acquisition Group(TAG)

Greetings from Tata Consultancy Services!

We are hiring for Major Incident SME!

Experience: 4-6 years

Location: Kolkata

Date of Interview: 09-Apr-2025 (Wednesday)

Mode of Interview: Virtual

Required Technical Skillset:

• Excellent communication and customer handling skills
• Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions
• Hands-on experience in handling major incidents in production and providing regular communication updates during MI process and bridge calls
• Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations
• Experience working in SLA-based and 24/7 support models

TCS Eligibility Criteria:

• BE/B.Tech/MCA/M.Sc./MS with a minimum of 3 years of relevant IT experience post-qualification
• Only full-time courses will be considered
• Candidates who have attended a TCS interview in the last 1 month need not apply

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Information Services, and Technology, Information and Media

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