Mainframe Technology -Senior Technical Lead

Sampoorna Computer People; Secunderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Sampoorna Computer People in India seeks a Senior Technical Lead for Mainframe technology to guide offshore batch support and coordinate 24x7 operations across shift teams. You will act as the primary escalation point for complex batch processing and environment issues, partnering with onshore developers and management to ensure smooth daily operations.

This role emphasizes leadership, RCAs, and driving continuous improvements.

Qualifications

• Bachelor's degree with 5+ years experience in mainframe environments.
• Strong knowledge of batch processing, scheduling, and IT best practices.
• Hands-on mainframe skills: JCL, REXX, COBOL, CICS, DB2.
• Experience leading technical teams or lead support roles.
• Ability to troubleshoot complex batch issues and escalations.

Responsibilities

• Provide technical leadership to offshore batch support teams.
• Coordinate 24x7 operation and shift handoffs.
• Escalation point for batch processing and environment issues.
• Collaborate with onshore developers and management for daily operations.
• Monitor batch workloads, perform RCA, and drive fixes.
• Support migrations and releases using ChangeMan.
• Develop operational procedures and runbooks.
• Produce KPI reports and status updates for leadership.

Skills

Mainframe

JCL

REXX

COBOL

CICS

DB2

Leadership

Incident resolution

Batch scheduling

Communication

Analytical skills

Education

Bachelor's degree in Computer Science or related field

Tools

IBM z/OS

ESP

ChangeMan

Job description

Mainframe Technology -Senior Technical Lead - J50896

Key Responsibilities

• Provide technical leadership and guidance to offshore batch support personnel.
• Coordinate 24x7 operational support across all shift teams.
• Serve as the primary escalation point for complex batch processing and environment-related issues.
• Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities.
• Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management.
• Coordinate resource assignments, workload balancing, and shift handoffs across the support organization.
• Monitor, analyze, and resolve batch job failures and performance issues.
• Lead root cause analysis efforts and drive corrective actions for recurring problems.
• Execute and oversee data refresh and environment maintenance activities.
• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch processes.
• Monitor workload automation and scheduling activities using ESP.
• Support software migration and deployment activities using ChangeMan.
• Generate, review, and present KPI and operational reporting metrics.
• Provide status updates, operational metrics, risk assessments, and escalation summaries to the onshore leadership team and managers.
• Coordinate with application, infrastructure, release management, and business teams to ensure service continuity.
• Collaborate with onshore developers and managers on release planning, issue management, continuous improvement initiatives, and operational readiness activities.
• Facilitate knowledge transfer and onboarding activities for offshore team members.
• Develop and maintain operational procedures, technical documentation, and support runbooks.
• Drive process improvement and automation initiatives to improve operational efficiency and service quality.
• Assist management with resource planning, workload management, prioritization, and operational readiness activities.
• Support monthly and major release activities, ensuring successful execution of batch processing requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field with 5+ years of relevant experience or equivalent education and training.
• In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.
• Extensive experience supporting IBM z/OS mainframe environments.
• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
• Experience troubleshooting complex batch processing and job scheduling issues.
• Experience leading technical teams or serving in a lead support capacity.
• Strong understanding of batch scheduling, workload automation, and test environment support processes.
• Demonstrated experience managing escalations and coordinating incident resolution efforts.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced operational support environment and collaborate across multiple teams.

Preferred Qualifications

• Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.
• Experience utilizing ESP workload automation and scheduling tools.
• Experience with ChangeMan software configuration and release management processes.
• Familiarity with data refresh procedures within testing and non-production environments.
• Experience creating KPI dashboards, metrics, and operational reporting.
• Knowledge of incident, problem, and change management processes.
• Experience supporting large-scale enterprise mainframe environments.
• Proven experience leading offshore support teams.
• Experience working within a global support model consisting of both onshore and offshore resources.
• Exposure to automation and process improvement initiatives.
• Experience supporting enterprise release management and testing cycles.

B.E. - Comp/IT, B.E. - Other, BTech - Comp/IT, BTech - Other