M9205: Human Resources Service Center Specialist-Senior

FedEx; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

FedEx Hyderabad is seeking an HR Specialist to support timely, accurate HR services in the center. You will administer end-to-end HR processes, coordinate with internal teams and vendors, and help deliver a consistent employee experience.

You will maintain data in Workday, respond to inquiries with clear guidance, and prepare reports for governance. The role emphasizes continuous improvement, documentation, and collaboration across departments to ensure service quality and scalability.

Qualifications

• Bachelor’s degree or equivalent required.
• Strong written and verbal communication, interpersonal, and negotiation skills.
• Ability to coordinate HR service delivery, data accuracy in HR systems, and vendor management.

Responsibilities

• Administer end-to-end HR service processes.
• Process and maintain accurate case and transaction data in HR systems (e.g., Workday); ensure data integrity.
• Coordinate service delivery across internal teams and external vendors.
• Respond to employee and manager inquiries; provide clear guidance, reference materials, and FAQs.
• Prepare and distribute program communications, user guides, reports and status updates.
• Monitor workflows, SLAs and operational KPIs; identify, track and elevate issues or processing errors.
• Support governance, calibration and operational review activities by compiling data and preparing reports.
• Maintain operational documentation, exception logs and audit-ready records in line with governance standards.
• Manage vendor interactions: scheduling, data exchange, SLA tracking and issue resolution.
• Support testing and validation of system/configuration updates related to service modules.
• Identify process gaps and contribute to continuous improvement initiatives to enhance service quality and scalability.

Skills

Written & Verbal Communication

Interpersonal Skills

Negotiation Skills

Influencing and Persuasion Skills

Judgement and Decision-Making Skills

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

Ensure timely, accurate and compliant delivery of HR services in the center by coordinating people, systems and vendors, resolving service issues, and continuously improving operational processes to provide a consistent employee experience.

• Administer end-to-end HR service processes.
• Process and maintain accurate case and transaction data in HR systems (e.g., Workday); ensure data integrity and confidentiality.
• Coordinate service delivery across internal teams and external vendors.
• Respond to employee and manager inquiries; provide clear guidance, reference materials, and FAQs.
• Prepare and distribute program communications, user guides, reports and status updates.
• Monitor workflows, SLAs and operational KPIs; identify, track and elevate issues or processing errors.
• Support governance, calibration and operational review activities by compiling data and preparing reports.
• Maintain operational documentation, exception logs and audit-ready records in line with governance standards.
• Manage vendor interactions: scheduling, data exchange, SLA tracking and issue resolution.
• Support testing and validation of system/configuration updates related to service modules.
• Identify process gaps and contribute to continuous improvement initiatives to enhance service quality and scalability.

Experience:

Associate: Prior experience not required

Education:

Bachelor’s degree or equivalent

Skills:

Written & Verbal Communication; Interpersonal Skills; Negotiation Skills; Influencing and Persuasion Skills; Judgement and Decision-Making Skills.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.