M00E0 Operations Support Agent-Associate

FedEx; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

FedEx is seeking an Operations Support professional in India to cover a broad set of responsibilities spanning Dispatch, Admin & Support, and Customer Services. The role demands accuracy, meticulous planning, and strong MS Office skills to ensure procedures are completed on time and in compliance.

Team collaboration and problem solving are key aspects of daily work. The position emphasizes a people-first culture and equal opportunity practices within a diverse workforce, with growth

Qualifications

• Responsible for completion of defined processes and procedures to deadline.
• Identifies anomalies as they arise and uses judgement to resolve.
• For complex issues, may elevate to senior team members.

Responsibilities

• Complete processes and procedures on time with accuracy and compliance.
• Identify and resolve anomalies per rules; escalate complex issues when needed.
• Support general operations including dispatch, reporting, and service assurance.

Skills

Accuracy & Attention to Detail

Microsoft Office & PC Skills

Planning & Organizing Skills

Interpersonal Skills

Problem Solving Skills

Job description

Job Description:

• Grade PC4, Air Network Support
• Operations Support
• Operational Support
• Dispatch
• Admin & Support
• Customer Service
• Service Assurance
• Manifesting
• Customer Services/ Support Group
• Dangerous Goods
• Cross-Border Road Linehaul
• Domestic Air Linehaul
• Road Network
• Operational Administration & Support
• Sort Support & Trace Management
• Reporting
• Location-based Customer Service

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.