M85K0: Special Services Representative-Senior

FedEx Logistics; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

FedEx Logistics in Mumbai seeks a logistics administrator to manage time-critical shipments, coordinate frontline tasks, and drive customer satisfaction. You will ensure SOP compliance, track shipments, and contribute to gross margin and revenue growth.

The role emphasizes attention to process, policy adherence, and effective vendor usage. Ideal candidates have 3–5 years in similar roles, with strong planning, negotiation, and problem-solving abilities.

Qualifications

• 3–5 years of experience handling time-critical shipments.
• Ability to complete defined processes to deadlines with accuracy.

Responsibilities

• Completion of Administration to Process Shipments.
• Coordinate Front Line Activities to ensure smooth operations.
• Focus on Customer Retention and Customer Satisfaction.
• Execute SOPs per Product and ensure compliance.
• Monitor Gross Margin Growth and Revenue Targets.
• Ensure Policy & Procedure Compliance and timely shipment tracking.

Skills

Interpersonal Skills

Judgement & Decision Making

Negotiation Skills

Planning & Organizing

Problem Solving

Job description

Completion of Administration to Process Shipments; Coordination of Front Line Activities; Customer Retention; Customer Satisfaction; Execute Standard Operating Procedures per Product; Gross Margin Achievement/ Growth; Policy & Procedure Compliance; Provision of Shipment Tracking & Updates; Revenue Achievement/ Growth; Service Performance; Vendor Usage

Responsible for query and execution of Time-critical shipments. Best suitable candidate to have relevant experience (3-5 years) handling Time-critical shipments.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalation to senior team members.

Interpersonal Skills;Judgement & Decision Making Skills;Negotiation Skills;Planning & Organizing Skills;Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.