Logistics Coordinator

NCR Atleos; Mumbai City; On-site; INR 600,000 - 900,000; Full time

Job summary

NCR Atleos seeks a Logistic Coordinator to manage global responsibilities, review orders, and source decisions per business rules. You will provide order status and part number details to internal and external customers, while updating work orders to keep field schedules optimized and aligned with service goals.

The role requires strong communication, problem-solving skills, and MS Office proficiency to support NCR’s service delivery and operational efficiency across multiple countries.

Qualifications

• Flexible schedule, ability to work various shifts.
• Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. MS Office literacy required.
• Demonstrates understanding of NCR-GSP policies and procedures and can communicate those principles when discussing tasks.

Responsibilities

• Review customer orders and sourcing decisions based on business rules; provide order status and part number information to customers.
• Update work orders with time-sensitive information to keep field schedules optimized.
• Coordinate across teams to ensure NCR service levels and timelines are met.

Skills

Customer service

Oral communication

Written communication

Problem solving

Tools

MS Office

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Areas of Responsibility

The role of the Logistic Coordinator is a global role and may be asked to perform duties for countries across the globe. The individuals in this rolemust handle multiple simultaneous tasks by reviewing customer orders, sourcing decisions based on business rules and conditions, providing information such as order status and part number information to internal and external customers. Updating work orders with information in a time sensitive manner to ensure that schedules for the field can be managed in an optimized way is key to the success of this role and NCR services.

Basic Requirements

• Flexible schedule, ability to work various shifts
• Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. P.C. literacy and knowledge of MS Office applications required.
• Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts as stated within the NCR-GSP policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc.
• Listening: Demonstrates the ability to hear, understand and respond to non-technical as well as technical, verbal communications commonly encountered in the workplace, on the telephone or other electronic mediums.
• Oral Communication: Uses appropriate vocabulary and grammar when speaking; Expresses ideas in a clear, thorough and concise manner; Ability to listen to a customer, understand his/her needs and be able to verbally demonstrate they have listened, understood and can clearly articulate the need as well as actions which will be taken to resolve customer request.
• Written Communication: Demonstrates the ability to respond to emails, in clear and concise manner. Ability fills out forms, system input etc. with accuracy. Accurately communicates information received from others.
• Problem Solving: Demonstrates the ability to understand the fundamental principles and elements of problem-solving techniques and can follow and/or execute procedures and guidelines set by the department. Uses appropriate tools, forms, and can collect data and identify resources when necessary to determine solutions.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.