Logistics Coordinator

NCR Atleos; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

NCR Atleos is seeking a Logistics Coordinator for a global remit, handling customer orders and coordinating with internal teams to ensure timely field scheduling and information flow. The role emphasizes service parts knowledge and strong communication.

This position requires flexible shifts and experience in customer service or call centers, with MS Office literacy. You will support NCR Atleos in delivering efficient logistics and self-service access for financial institutions and retailers

Qualifications

• Demonstrates strong customer service mindset.
• Excellent written and verbal communication skills.
• Solid problem-solving abilities for service parts and customer inquiries.
• Call center/field service experience is preferred.
• Proficient with MS Office applications.

Responsibilities

• Review customer orders and perform sourcing decisions per business rules.
• Provide order status, part number information to internal and external customers.
• Update work orders with time-sensitive information to optimize field scheduling.

Skills

Customer service

Communication

Problem solving

Call center experience

MS Office

Tools

MS Office

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Areas of Responsibility

The role of the Logistic Coordinator is a global role and may be asked to perform duties for countries across the globe. The individuals in this role must handle multiple simultaneous tasks by reviewing customer orders, sourcing decisions based on business rules and conditions, providing information such as order status and part number information to internal and external customers. Updating work orders with information in a time sensitive manner to ensure that schedules for the field can be managed in an optimized way is key to the success of this role and NCR services.

Basic Requirements

• Flexible schedule, ability to work various shifts
• Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. P.C. literacy and knowledge of MS Office applications required.
• Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts as stated within the NCR-GSP policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc.
• Listening: Demonstrates the ability to hear, understand and respond to non-technical as well as technical, verbal communications commonly encountered in the workplace, on the telephone or other electronic mediums.
• Oral Communication: Uses appropriate vocabulary and grammar when speaking; Expresses ideas in a clear, thorough and concise manner; Ability to listen to a customer, understand his/her needs and be able to verbally demonstrate they have listened, understood and can clearly articulate the need as well as actions which will be taken to resolve customer request.
• Written Communication: Demonstrates the ability to respond to emails, in clear and concise manner. Ability fills out forms, system input etc. with accuracy. Accurately communicates information received from others.
• Problem Solving: Demonstrates the ability to understand the fundamental principles and elements of problem-solving techniques and can follow and/or execute procedures and guidelines set by the department. Uses appropriate tools, forms, and can collect data and identify resources when necessary to determine solutions.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you'll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.