Location FRMU Manager - Mumbai

Aditya Birla Capital; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Aditya Birla Finance Limited is seeking a detail-oriented lead to manage a team of RCU agency samplers, identify document manipulation and fraud risks, and optimize sampling to minimize losses. You will liaise with risk managers and peers across financial institutions to continually improve screening and sampling systems.

The role involves conducting trainings, MIS reporting, and coordinating with vendors and stakeholders to ensure timely, accurate operations.

Qualifications

• Experience managing a team of samplers and fraud controls.
• Ability to coordinate with risk managers and stakeholders.
• Strong analytical and reporting skills.

Responsibilities

• Supervising Screening & Sampling Exercise
• Time circulation of MIS/Reports/Dashboard
• Unusual Event (UEs) & Case Investigation
• Support Area Managers in trainings with stakeholders/vendors
• Vendor Billing data preparation and quality checks
• ML Tracker preparation
• Coordination with all stakeholders
• Pre- & Post Disbursal Checks
• Verification of Non-starter cases

Skills

People management

Fraud detection

Risk liaison

Data analysis

Communication

Job description

Job Purpose

Job Purpose Description

• Job Purpose:

The role is responsible for handling the team of RCU agency samplers and assist them in Identifying document manipulation and critical frauds. Optimizing sampling and ensure minimal fraud loss. To maintain TAT enhance support to the Business Goals. Effective liasoning with risk managers and peers in other financial institutions. To ensure continuous improvement of the RCU screening and sampling system and conduct Stakeholders, meet, Trainings & Fraud awareness sessions.

• Dimensions:
• Business Units

ABFL

• Products

All ABFL Products

• Geography

2-4 LRM in one RCU Hub - (Kolkata, Bhubaneshwar), (Delhi, Chandigarh, Jaipur, Lucknow), (Chennai, Coimbatore, Bengaluru, Secunderabad), (Mumbai, Ahmedabad, Indore, Pune)

• Department Workforce Number

Total No. of Direct Reporting Team Members: 1 to 3

• Other Quantitative and Important Parameters for the job:
• Supervising Screening & Sampling Exercise
• Time circulation of MIS/Reports/Dashboard
• Unusual Event (UEs) & Case Investigation
• Supporting Area Managers in conducting trainings with stakeholders / vendors.
• Vendor Billing data preparation and quality checks
• ML Tracker preparation
• Co-ordination with all stake holders
• Pre-& Post Disbursal Checks
• Verification of Non-starter cases.
• Qualitative parameters
• Truthful & Integrity
• Analytical bend of mind
• Investigative skills & Eye for detail
• Good listeners & Critical Thinking
• Networking
• Open to outstation travel
• Communication, presentation and Reporting skills
• Job Context & Major Challenges:

Organizational Context

Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec’20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.

ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.

ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Job Context

The role is responsible for handling the team of RCU agency samplers and assist them in Identifying document manipulation and critical frauds. Optimizing sampling and ensure minimal fraud loss. To maintain TAT enhance support to the Business Goals. Effective liasoning with risk managers and peers in other financial institutions. To ensure continuous improvement of the RCU screening and sampling system and conduct Stakeholders, meet, Trainings & Fraud awareness sessions.

• Key Result Areas:

Key Result Areas ( Max 1325 Characters)

Supporting Actions ( Max 1325 Characters)

Monetary Savings

• Hit Rate in %age (Basis S&S and Hunter) (Sample to Hit Ratio)
• Fraud Savings in Amount i.e. Loan Amount (Basis S&S and Hunter and Saving from Market Alert and Multiple Funding)
• Efficiency & Verification Cost - % of Files Sampled

Internal Control & Process

• Enhancements / Innovations / Changes suggested / implemented - Initiatives - New Process changes, Automation, System
• Default Backtracking for Document Fraud - Conversion% (FTD)
• Department Audit & Regulatory Compliances (Internal Audit Score & Open Items)
• MIS & Reporting

Process Efficiency

• RCU Vendor coordination for RCU reports
• Quarterly RCU Vendor visit
• Vendor Bill preparation and assessment
• Drive TAT (Sampling & Screening {S&S} & Hunter)

People Management

• Learning & Development - Self Training (4) & Vendor staff Training - (1 Training / Month / Location for sampler) + (1 Visit / Qtr / Vendor at Vendor Premises)
• Team Management - Agency Collaboration, Team Huddle & Engagement, Co Ordination with internal Stakeholders - Annual 12 Monthly Meetings 5%