Localization Project Manager (Night Shift)

Acclaro; India; Remote; INR 900,000 - 1,500,000; Full time

Job summary

Acclaro in India (remote) is seeking a Localization Project Manager to own day-to-day delivery of localization programmes, ensuring quality, schedule, and client expectations. You will collaborate with Senior Project Managers, Program Managers and cross-functional teams to coordinate resources, mitigate risks, and drive successful outcomes across diverse content.

This role suits problem-solvers who manage complexity and maintain alignment across multiple moving parts while delivering exceptional

Responsibilities

• Project ownership: Lead end-to-end localization projects ensuring quality, schedule, budget, and client requirements.
• Operational delivery management: Coordinate activities across linguists, vendors, engineers, publishers, DTP, quality teams, and other stakeholders.
• Project planning and scheduling: Build and maintain project plans, manage timelines and dependencies, track milestones, communicate progress.
• Resource coordination: Allocate resources, monitor utilization, address capacity/scheduling challenges.
• Client communication: Serve as primary operational contact, provide updates and manage expectations.
• Risk and issue management: Identify risks early, develop mitigation plans, escalate as needed.
• Workflow execution: Ensure localization workflows and QC are followed.
• Quality management: Monitor quality, coordinate reviews, drive improvements.
• Financial management: Prepare estimates, quotes, budget inputs, monitor variances.
• Technology utilization: Use TMS, workflow tools, automation, AI-enabled processes.
• Change management: Support workflow changes and new services.
• Escalation coordination: Manage escalations and document actions.
• Reporting and analytics: Maintain project data, forecasts, and records.
• Customer experience: Deliver high-quality work and responsive service.
• Cross-functional collaboration: Work with Account Management, Program Management, Sales, Solutions, Engineering, Vendor Management, Quality.
• Process improvement: Identify efficiency opportunities and reduce manual effort.
• Knowledge sharing: Document processes and onboard teammates.

Job description

Location: India (remote) Department: Customer Success Reports to: Global Program Manager Working hours: 12:00 am to 9:00 am (9-hour shift: 8 hours of effective work plus a 1-hour break)

WHO WE ARE

At Acclaro, we're more than a localization company - we're a content intelligence solutions company, and a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world's languages and resonate deeply across cultures by blending human expertise with cutting-edge technology, delivered through a follow-the-sun model that keeps our teams moving around the clock and around the globe. With over two decades of experience, we support some of the world's most recognizable brands in expanding their global reach. And we're scaling: we've been making material investments in our own AI-native platform, one that's already reshaping how our business - and the localization industry more broadly - works. Join us on our journey to be the model localization company of the next decade, one that's loved by clients, colleagues, and communities alike.

YOUR NEXT ROLE

As a Localization Project Manager at Acclaro, you'll take ownership of the day-to-day delivery of localization programmes and projects, ensuring work is executed efficiently, accurately, and in line with client expectations. Working closely with Senior Project Managers, Program Managers, and cross-functional teams, you'll coordinate resources, manage schedules, mitigate risks, and drive successful project outcomes across a diverse portfolio of content and services. This role is ideal for someone who enjoys solving problems, managing complexity, and keeping multiple moving parts aligned. You'll play a critical role in delivering exceptional client experiences, maintaining operational excellence, and supporting the success of some of the world's leading brands while developing the skills needed for broader customer and programme leadership responsibilities.

WHAT YOU'LL DO

• Project ownership: Lead the end-to-end execution of localization projects and workstreams, ensuring deliverables meet agreed quality, schedule, budget, and client requirements.
• Operational delivery management: Coordinate project activities across linguists, vendors, engineers, publishers, DTP specialists, quality teams, and other stakeholders to ensure smooth project execution.
• Project planning and scheduling: Build and maintain project plans, manage timelines and dependencies, track milestones, and proactively communicate progress and changes.
• Resource coordination: Allocate resources effectively, monitor utilization, and work with internal teams to address capacity, capability, or scheduling challenges.
• Client communication: Serve as the primary operational contact for assigned projects, providing timely updates, managing expectations, and ensuring clear communication throughout the project lifecycle.
• Risk and issue management: Identify delivery risks early, develop mitigation plans, and escalation? Wait.
• Workflow execution: Ensure all localization workflows, client-specific processes, system requirements, and quality controls are followed accurately and consistently.
• Quality management: Monitor project quality throughout delivery, coordinate reviews and corrective actions, and support continuous improvement initiatives designed to reduce errors and improve client satisfaction.
• Financial management: Prepare project estimates, quotes, purchase requests, and budget inputs; monitor budget performance and flag financial variances or risks to the appropriate stakeholder.
• Technology utilization: Effectively use translation management systems, workflow tools, automation capabilities, AI-enabled processes, and other technologies to improve delivery outcomes and efficiency.
• Change management: Support the implementation of workflow changes, new services, process improvements, and technology enhancements within assigned projects and accounts.
• Escalation coordination: Manage routine project escalations, document actions and decisions, and ensure issues are resolved promptly and professionally.
• Reporting and analytics: Maintain accurate project data, reporting, documentation, forecasts, and records to support operational visibility and decision-making.
• Customer experience: Contribute actively to customer satisfaction by delivering high-quality work, responding quickly to client needs, and ensuring commitments are met consistently.
• Cross-functional collaboration: Partner effectively with Account Management, Program Management, Sales, Solutions, Engineering, Vendor Management, and Quality teams to achieve project objectives.
• Process improvement: Identify opportunities to improve efficiency, reduce manual effort, eliminate recurring issues, and strengthen delivery processes.
• Knowledge sharing: Contribute to team development through documentation, process guidance, onboard