Linux Support Engineer

New Era Informatique; Mumbai; On-site; INR 420,000 - 900,000; Full time

Job summary

New Era Informatique seeks a L1 production monitoring and operations support specialist to cover 24/7 shifts. You will watch servers, applications, databases, cloud infrastructure, and Kubernetes workloads to ensure uptime and quick incident response.

You will perform Linux administration and troubleshooting on physical and virtual Linux systems, manage cron jobs, monitor logs, and coordinate with teams via JIRA to resolve issues within defined SLAs.

Qualifications

• Intermediate Linux/Unix administration and troubleshooting skills.
• Hands-on understanding of physical and virtual Linux VMs.
• Knowledge of Linux processes, services, permissions, filesystem management, disk utilization, and logs.
• Knowledge of cron jobs, crontab, and scheduled task troubleshooting.
• Intermediate MySQL and SQL knowledge.
• Understanding of networking concepts such as IP, DNS, ports, TCP/IP, HTTP/HTTPS.
• Intermediate Git/GitHub knowledge.
• Understanding of monitoring, incident management, troubleshooting, and escalation processes.
• Good communication, analytical, and problem-solving skills.
• Ability to work in a 24/7 rotational shift environment.

Responsibilities

• Monitor servers, applications, databases, cloud infrastructure, and Kubernetes workloads.
• Monitor and support Linux servers/VMs.
• Perform Linux administration and troubleshooting, including logs and resources.
• Monitor and troubleshoot cron jobs and scheduled tasks.
• Start, stop, and restart Linux services as per procedures.
• Monitor filesystem usage and disk-space alerts.
• Respond to monitoring alerts and escalate within SLAs.
• Create, update, and manage incidents and service requests using JIRA.
• Monitor and troubleshoot workloads on GCP and GKE/Kubernetes.
• Troubleshoot pods, deployments, services, and application availability.

Skills

Linux administration

Troubleshooting

MySQL

Networking concepts

Cron jobs

Git

Communication

Problem-solving

Tools

Git/GitHub

Kubernetes

GCP

Job description

Job Summary

Provide 24/7 L1 production monitoring and operational support in rotational shifts.

Responsibilities

• Monitor servers, applications, databases, cloud infrastructure, and Kubernetes workloads.
• Monitor and support physical and virtual Linux servers/VMs.
• Perform Linux administration and troubleshooting, including CPU, memory, disk utilization, processes, services, permissions, and system/application logs.
• Monitor and troubleshoot cron jobs and scheduled tasks, including checking execution status, failures, and related logs.
• Start, stop, and restart Linux services as per approved procedures.
• Monitor filesystem usage and perform appropriate actions for disk-space-related alerts.
• Respond to monitoring alerts, investigate issues, and take appropriate actions within defined SLAs.
• Create, update, and manage incidents and service requests using JIRA.
• Monitor and troubleshoot workloads running on GCP and GKE/Kubernetes.
• Troubleshoot pods, deployments, services, container restarts, and application availability issues.

Requirements

• Intermediate Linux/Unix administration and troubleshooting skills.
• Hands-on understanding of physical and virtual Linux VMs.
• Knowledge of Linux processes, services, permissions, filesystem management, disk utilization, and logs.
• Knowledge of cron jobs, crontab, and scheduled task troubleshooting.
• Intermediate MySQL and SQL knowledge.
• Understanding of networking concepts such as IP, DNS, ports, TCP/IP, HTTP/HTTPS.
• Intermediate Git/GitHub knowledge.
• Understanding of monitoring, incident management, troubleshooting, and escalation processes.
• Good communication, analytical, and problem-solving skills.
• Ability to work in a 24/7 rotational shift environment.