Leasing and Partnerships Advisor

Sannam S4; New Delhi; Hybrid; INR 550,000 - 850,000; Full time

Job summary

Acumen, part of the Sannam S4 Group, is seeking a dynamic Leasing & Partnership Advisor to drive occupancy targets for student accommodation. You will strengthen relationships with education agencies across India and expand the agent network to boost qualified leads and conversions.

The role combines relationship management, CRM-driven pipeline work, and collaboration with onshore support, with travel and remote work as needed to engage students and stakeholders.

Qualifications

• 2–4 years in leasing, sales, or customer-facing roles.
• Regional language and English mandatory for this role.
• Understanding of leasing cycles and ability to meet occupancy targets.
• Proficient in CRM systems and pipeline management.
• Ability to travel domestically and work across time zones.

Responsibilities

• Manage incoming leads from enquiry through to secured booking in the CRM.
• Respond to inbound B2C and B2B inquiries via phone, email, and chat; qualify leads.
• Assess prospective residents’ needs and recommend suitable accommodation options.
• Maintain accurate records in Salesforce and internal systems; ensure pipeline hygiene.
• Collaborate with onshore support teams to ensure seamless handover of leads.
• Support leasing campaigns and marketing initiatives with feedback and ideas.
• Assist the Aggregators groups with availability checks and offer releases.
• Contribute to occupancy goals by supporting renewals and transitions.
• Deliver exceptional customer service and handle inquiries with professionalism.
• Adhere to guidelines for under-18 residents and local tenancy regulations.

Skills

Leasing cycle knowledge

CRM management

Relationship building

Communication skills

Sales targets

Travel readiness

English proficiency

Education

Bachelor's degree in Business/Marketing/Commerce

Job description

Role/Title: Leasing & Partnership Advisor

About Us

Acumen, established in 2008 under the Sannam S4 Group umbrella, is a premierinternationalisation partner for educational institutions worldwide. Originating in India, wehave expanded our services across Asia, North America, and beyond, providingcomprehensive support to universities and organisations embarking on their globaljourneys.

Our Mission and Approach

Driven by research and rich data insights, Acumen offers innovative solutions tailored tothe unique needs of each partner. Our end-to-end services empower educationalinstitutions to establish and enhance their international presence, ensuring they receivetrusted guidance and expertise at every step.

Global Reach and Services

With a strong presence in India, South and Southeast Asia, and North America, Acumendelivers excellence in education consulting, advisory, and implementation. Our servicesinclude in-country representation, high school engagement, agent management,enrollment services, and strategic consulting, all designed to help institutions thrive intoday's competitive international education landscape.

Our Team and Values

Our diverse team of over 300 professionals, with a 70% female representation, embodiesour core values: Collaboration, Agility, Impact, Empowerment, and Integrity. Thiscommitment to diversity and inclusion fosters a dynamic and supportive environment,enabling us to deliver impactful solutions to our partners.

Why Choose Acumen

Our unique understanding of the education sector, combined with a people-first approachand student-focused insights, has made us an invaluable partner for educationalinstitutions globally. We prioritise your needs, offering practitioner-led expertise andend-to-end support without taking commissions or selling services directly to students,ensuring our focus remains solely on enhancing your institution's success.Partner with Acumen to navigate the complexities of international education and achievesustainable growth in the global arena.

The Opportunity

We are seeking a dynamic Leasing & Partnership Advisor to drive occupancy rates andimplement growth strategies for a leading student accommodationprovider. You will be responsible for achieving occupancy targets by strengtheningrelationships with education agencies and expanding the agent network across India.This role requires a proactive individual comfortable working remotely with the team, navigating different time zones, and traveling domestically to engage with studentsand stakeholders.

Role Summary

The Leasing & Partnership Advisor will be responsible for contributing directly to achieveleasing and occupancy targets across its portfolio of assets, with a key focus on thestudent accommodation assets.

Key Responsibilities

• Manage all incoming leads within the CRM from initial enquiry through to securedbooking, ensuring timely and personalised follow-up.
• Respond to inbound B2C and B2B enquiries via phone, email, social apps qualifyingleads, providing product information, and conversion.
• Conduct personalised needs assessments with prospective residents to recommendsuitable accommodation options based on their preferences, requirements, andbudget.
• Maintain accurate and up-to-date records in Salesforce and other internalsystems,ensuring pipeline hygiene and clear visibility of conversion stages.
• Work collaboratively with onshore support teams who manage direct leads, ensuring aseamless handover and follow-through. ,
• Support the execution of leasing campaigns and marketing initiatives by providingfeedback, contributing ideas, and helping drive lead conversion.
• Support the Aggregators groups through availability checks and offers release with theTurnaround timeline.
• Actively contribute to occupancy and retention goals by supporting resident renewalsand transitions, ensuring a seamless customer journey from first enquiry to move-out.
• Consistently work toward team KPIs and individual sales targets, with a strong focus ondelivering an exceptional customer experience at every stage.
• Provide exceptional service to prospective and existing partners, by asking the rightquestions to understand their needs, addressing concerns, and offering tailoredaccommodation options to support student conversions.
• Identify new and emerging pipeline from India’s economy to increase brandawareness and conversion.
• Develop and maintain relationships with education agents, counsellors, schools,universities and other education partners to generate qualified student leads andsupport occupancy growth. Identify and participate in relevant student, university and education events, includingexpos, information sessions, counselling days and pre-departure sessions, to generateleads, build brand awareness and strengthen partner relationships.
• Follow through on opportunities and ideas generated by the leasing team to enhancethe resident experience and support the brand's positioning as a market leader in livingsolutions.
• Proactively manage and resolve complaints or issues with professionalism andempathy, ensuring every customer touchpoint reflects brand commitment to qualityand care.
• Adhere to the guidelines and legal obligations related to under-18 residents, ensuringappropriate handling, support, and documentation in all interactions.

Qualifications and Experience

• Degree or tertiary qualification in Business, Marketing, Commerce or a related fieldis desirable.
• 2–4 years’ experience in a leasing, sales, or customer-facing role, ideally withininternational education, residential accommodation,hospitality, or property sectors.
• Regional language and English languages are mandatory for this role.
• Strong understanding of the leasing cycle, with a proven track record of meeting orexceeding sales targets and occupancy goals.
• Confident using CRM systems to manage leads and pipelines.
• The role combines relationship management, business development, events, agentsupport and operational execution, with approximately 20% travel and 80%virtual/operational support.
• Demonstrated ability to engage, qualify, and convert leads through excellentcommunication ,rapport building, and needs-based selling techniques.
• Exceptional customer service skills, with the ability to manage challengingconversations and resolve complaints constructively.
• Strong organizational and time management skills, with the ability to prioritise andmanage competing demands.
• Understanding of Residential Tenancy Agreements (RTAs), under-18 residentrequirements,and relevant local legislation (desirable but not essential).

Attributes

• Proactive & Responsive – Anticipates student and partner needs, takes ownershipand follows through promptly.
• Relationship Driven – Builds trust and maintains strong relationships with keypartners.
• Commercially Minded – Understands the link between relationships, leadgeneration, conversion and occupancy.
• Organised – Effectively manages multiple leads, agents, events and stakeholders.
• Solution Focused – Approaches challenges constructively while working withinpolicies and processes.
• Collaborative & Adaptable – Works effectively across Leasing, Operations,Marketing and international teams in virtual, operational and field-basedenvironments.
• Gain valuable industry exposure, enhance your professional network, and buildskills that can boost future career opportunities
• Be part of a globally recognised organisation in international education