Learning Technology Solutions Manager

Takeda; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Takeda Bengaluru is seeking a Learning Technology Solutions Manager to administer and optimize the learning technology portfolio. You will act as a hands-on partner for platform users, resolve tickets, train users, manage licenses, and advise teams on effective use of the portfolio across global time zones.

The role emphasizes readiness, adoption, and transitions for new products while collaborating with product owners, vendors, and global learning teams to deliver scalable, user-centered

Qualifications

• Bachelor’s degree or equivalent experience with 5+ years in learning technology, platform administration, or HR tech.
• Hands-on experience with digital learning platforms (BLOOM, Novo-Ed, Synthesia) or similar tools.
• Experience in ticket management, troubleshooting, incident escalation, and knowledge management.
• Experience managing licenses, subscriptions, and renewals with vendors.
• Ability to train and enable curators and users through demonstrations and self-service resources.
• Strong consultative skills translating business needs into scalable technology solutions.

Responsibilities

• Administer group of learning technology products including configuration, access, testing, and maintenance.
• Collaborate with teams to evolve product responsibilities and priorities.
• Support onboarding, launch, adoption, and transitions for new products.
• Triage tickets, investigate root causes, and communicate solutions.
• Provide onboarding and training, office hours, demos, and job aids to users.

Skills

Learning technology

Platform administration

Ticket troubleshooting

Training delivery

Stakeholder management

Vendor management

Education

Bachelor’s degree or equivalent experience

Tools

BLOOM

Novo-Ed

Synthesia

Content hubs

Learning pathways

Job description

Job Description

The Learning Technology Solutions Manager reports to the Learning & Development Solutions Lead in a Global Capability Center. Two positions will share responsibility for administering, governing, and optimizing the Learning and Talent Management technology portfolio. Product assignments will reflect evolving business and portfolio needs and may include established, emerging, and newly launched technologies. Together, the roles enable Takeda curators, learners, people leaders, and other users to access and effectively leverage the portfolio.

Working across global teams and time zones, this role is a hands-on partner and primary point of support for platform users and curators. It resolves tickets, troubleshoots product challenges, manages licenses and access, delivers training, and advises enterprise and functional teams on effective use of the portfolio. Key partners include product owners, technology teams, vendors, shared services, and functional learning teams, including GSQ and DD&T where applicable.

How you will contribute:

• Administer an assigned group of learning technology products, including configuration, access, permissions, publishing, testing, maintenance, and issue resolution.

• Adapt product responsibilities with the other Learning Technology Solutions Manager as technologies, priorities, capacity, and user needs evolve.

• Support readiness, launch, adoption, and transition to operations for new and emerging products.

• Triage and resolve user and curator tickets; investigate root causes, coordinate escalations, and communicate solutions and workarounds.

• Guide curators and users on how to use, manage, and optimize platforms; deliver onboarding, training, office hours, demonstrations, job aids, FAQs, and self-service resources.




• Manage licenses, subscriptions, access, utilization, renewals, and records with product owners, procurement, vendors, and technology teams.




• Partner with enterprise and functional learning teams, including GSQ and DD&T where applicable, to recommend scalable technology solutions and avoid unnecessary customization or duplication.




• Use ticket trends, feedback, license data, and analytics to identify product gaps, adoption barriers, and improvement opportunities.




• Maintain product documentation, governance standards, release communications, and knowledge articles; coordinate releases, incidents, enhancements, integrations, risks, and service improvements.

Skills and qualifications:

• Bachelor’s degree or equivalent experience and 5 years of relevant experience in learning technology, platform administration, product support, learning operations, HR technology, or a related field.




• Hands-on experience supporting digital learning platforms such as BLOOM, Novo-Ed, Synthesia, content hubs, learning pathways, or similar products.




• Experience with ticket management, troubleshooting, root-cause analysis, incident escalation, user support, and knowledge management.




• Experience managing licenses, subscriptions, access, permissions, utilization, vendor relationships, and renewals.




• Ability to train and enable curators and users through demonstrations, facilitation, documentation, job aids, and self-service resources.




• Strong consultative skills, with the ability to translate enterprise or functional needs into practical, scalable technology solutions.




• Working knowledge of content curation, platform governance, metadata, testing, accessibility, quality assurance, and lifecycle management.




• Strong service orientation, problem-solving, attention to detail, and ability to manage priorities and influence global, cross-functional stakeholders.

This role combines hands-on platform administration, troubleshooting, user and curator enablement, license management, and technology consultation. Its primary focus is delivering reliable, scalable, and user-centered learning technology products and services, with solution design and content curation consultation as needed.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time