Learning Operations Skills portfolio advisor

BP PLC; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Life and health insurance

Medical care package

Flexible working options

Modern office environment

Job summary

BP plc in Pune, India invites applications for a Skills Portfolio Advisor within the O&A Learning Operations team. The role focuses on implementing content into the Cornerstone LMS, coordinating with the Learning CoE, and delivering a seamless learner experience.

You will manage demand, governance, and cost reporting while supporting continuous improvements. You will partner with business units to translate requirements into learning solutions, supervise financial aspects of sessions, and ensure

Qualifications

• Eight-plus years of overall work experience with six-plus years in the learning domain.
• Strong understanding of Learning Management Systems and enterprise learning technologies.
• Three-plus years of experience with financial tools, systems, accounting concepts and reporting.

Responsibilities

• Serve as the primary point of contact for business partners, ensuring learning operations needs are understood and met.
• Act as the liaison between Learning operations and internal business units; escalate issues to maintain satisfaction.
• Lead monthly governance calls on performance, demand, cost, issues and next steps with portfolio stakeholders.
• Address and resolve learning operations challenges end-to-end; coordinate with CoE on demand planning.
• Oversee budgeting, cost tracking and financial reporting for learning sessions; ensure timely purchase orders and vendor payments.

Skills

Customer service

Analytical thinking

Problem solving

Communication

Collaboration

Leadership & EQ

Education

Bachelor's degree in Business Administration or related field

Tools

Cornerstone LMS

Financial systems

Job description

Entity:People, Culture & CommunicationsJob Family Group:HR GroupJob Description:Overview:At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.As part of the O&A Learning Operations team, the Skills Portfolio Advisors primary accountability is to build strong partnerships with the Learning CoE team in translating project requirements into a delivering a seamless learner experience. These requirements include the implementation of content into the Learning Management System (Cornerstone) as well as projects which that support leaning within bp. This role reports directly to the Learning Operations Lead.Key Accountabilities and challengesPrimary ResponsibilitiesServe as the primary point of contact for business partners, ensuring their learning operations needs are understood and met.Serve as the primary liaison between Learning operations and internal business units.Act as the first point of contact for issues. Resolve issues promptly to maintain high levels of customer satisfaction and advance further when nvitalStakeholder ManagementBuild and maintain strong collaborations to understand their learning needs, strategic priorities, and performance goals, ensuring their requirements are incorporated into learning operations.Conduct monthly governance calls with the partner of the portfolio and SPA lead on performance of the portfolio (Incoming demand, status of current demand, cost and finance matters, issues and concerns, way forward and feedback).Operations ManagementAddress and resolve challenges related to learning operations, ensuring smooth operations end-to-end.Collaborate with the CoE to understand and plan the demand for learning operations. Ensure that work is allocated efficiently to meet business needs.Regularly review and analyze learning sessions, cases and cost. Provide detailed monthly reports on performance metrics to help drive continuous improvement.Keep the learning offers up-to-date and accurately represented. Provide comprehensive support to ensure the platform's learning operations run smoothly.Supervise the financial aspects of learning sessions, including budgeting, cost tracking, and financial reporting.Ensure purchase orders are processed timely and accurately.Ensure payment process for third party vendor follows bp’s financial code ’guideline’.Identify and handle risks, assumptions, issues, and dependencies related to learning services. Ensure that potential problems are addressed proactively.Continuous Improvement and ProjectsSupport and drive O&A initiatives by collaborating with the OpEx team through various project work streams and networking channels.Lead and support continuous improvement projects using Agile frameworks. Ensure timely delivery of projects within set quality standards and mitigate risks throughout.Build and maintain scalable knowledge of the required portfolio through various process maps, SOPs, and learning aids.Technology and Vendor ManagementSupervise the integration of new technologies and tools into learning operations to enhance service delivery. Ensure that technology solutions align with learning operations for any future integrations between tools used by Learning operations.Act as a single point of contact for the portfolio for all vendor management queries and decisions.Coach and guide team members on technical skills, functional skills and different processes for specific portfolios.Industry Trends and Best PracticesStay updated on industry trends and standard methodologies in corporate learning and professional developmentQualifications, Competencies & MindsetWhat you will need:8 years of overall working experience6 years of working exp in the learning domain, strong understanding of Learning Management Systems (LMS) and enterprise learning technologies.3 years of working experience with financial tools, systems and procedures, financial accounting concept and reporting, financial analysis, budgeting and charge-back practices.Degree or equivalent desirableStrong customer service skillsKnows when to seek support from other subject leaders during critical issuesNumeracy & analytical thinking – able to quickly and optimally generate and analyse a range of data to provide accurate and timely information to advise business decisionsExcellent personal organisational skills – good balance of being proactive and reactive; ability to handle multiple priorities and complete tasks on timeBehavioral:Problem solving skills shown through experience in case managementCustomer focus – Puts the customer at the heart of decision makingDiscernment – ability to handle the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategyActs with integrity - demonstrating the bp beliefs.Proactively builds and maintains inclusive relationships with a diverse set of partnersBusiness CapabilityOutstanding verbal and written communication skills to interact with functional and technical colleagues, and end users, with a passion for customer service.Excellent problem solving and business analysis skills: timeline planning, requirements definition and documentation, test planning, deployment approaches.Ability to accurately collect information to understand and assess the clients’ needs and situation. Adept documentation abilities, with experience in preparing business requirements, - supporting documentation, test scripts and meeting notes.Ability to prioritize workload and implement tasks independently, providing timely follow-up and resolution.Leadership & EQ CapabilityAbility to adapt to changing environments, including fast-paced environment and handle daily planned and unplanned activities.Formidable constructive collaboration skills and ability to work collaboratively with others whom you have no direct authority overEffective communication skills, flexible style able to communicate effectively at all levelsStrong influencing skills - able to gain acceptance to ideas from senior partners and comfortable in the space of challenge and difficult conversations.Is self-aware and skilled at understanding impact on others.Applies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment/border working and ability to apply sound judgement / wise counsel.Shift:US Based (6:30 pm to 3:30 am)Travel RequirementNegligible travel should be expected with this roleRelocation Assistance:This role is eligible for relocation within countryRemote Type:This position is a hybrid of office/remote workingSkills:Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Project and programme management, Stakeholder Engagement {+ 3 more}.Legal Disclaimer:We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.Expand job descriptionDisclaimerThis is a high-level summary only of terms and current discretionary benefits applicable to certain roles. Some rewards, benefits and policies are at managers’ discretion and vary depending on where you work within the business. All terms subject to contract and all discretionary benefits subject to policy and eligibility.