Learning Operations Skills portfolio advisor

BP; India; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Medical care package

Flexible working options

Job summary

BP India seeks a Senior Specialist in People, Culture & Communications to lead learning operations, translate requirements into a seamless learner experience on Cornerstone, and manage budgets and vendor processes. You will partner with Learning CoE, drive governance, and ensure timely delivery of learning services aligned with bp’s goals.

The role emphasizes continuous improvement, Agile collaboration, and building scalable knowledge across portfolios in a diverse corporate environment.

Qualifications

• 8 years of overall working experience.
• 6 years in the learning domain with LMS knowledge.
• 3 years of experience with financial tools, systems and budgeting.

Responsibilities

• Serve as the primary liaison between Learning operations and internal units.
• Lead governance calls with partners and SPA lead on portfolio performance.
• Oversee budgeting, cost tracking, and timely purchase orders.

Skills

Learning operations

Stakeholder mgmt

Agile methods

Education

Degree or equivalent desirable

Tools

LMS

Financial tools

Job description

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Overview:

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

As part of the O&A Learning Operations team, the Skills Portfolio Advisors primary accountability is to build strong partnerships with the Learning CoE team in translating project requirements into a delivering a seamless learner experience. These requirements include the implementation of content into the Learning Management System (Cornerstone) as well as projects which that support leaning within bp. This role reports directly to the Learning Operations Lead.

Key Accountabilities and challenges

Primary Responsibilities

• Serve as the primary point of contact for business partners, ensuring their learning operations needs are understood and met.
• Serve as the primary liaison between Learning operations and internal business units.
• Act as the first point of contact for issues. Resolve issues promptly to maintain high levels of customer satisfaction and advance further when nvital

Stakeholder Management

Build and maintain strong collaborations to understand their learning needs, strategic priorities, and performance goals, ensuring their requirements are incorporated into learning operations.

Conduct monthly governance calls with the partner of the portfolio and SPA lead on performance of the portfolio (Incoming demand, status of current demand, cost and finance matters, issues and concerns, way forward and feedback).

Operations Management

• Address and resolve challenges related to learning operations, ensuring smooth operations end-to-end.
• Collaborate with the CoE to understand and plan the demand for learning operations. Ensure that work is allocated efficiently to meet business needs.
• Regularly review and analyze learning sessions, cases and cost. Provide detailed monthly reports on performance metrics to help drive continuous improvement.
• Keep the learning offers up-to-date and accurately represented. Provide comprehensive support to ensure the platform's learning operations run smoothly.
• Supervise the financial aspects of learning sessions, including budgeting, cost tracking, and financial reporting.
• Ensure purchase orders are processed timely and accurately.
• Ensure payment process for third party vendor follows bp's financial code 'guideline'.
• Identify and handle risks, assumptions, issues, and dependencies related to learning services. Ensure that potential problems are addressed proactively.

Continuous Improvement and Projects

Support and drive O&A initiatives by collaborating with the OpEx team through various project work streams and networking channels.

Lead and support continuous improvement projects using Agile frameworks. Ensure timely delivery of projects within set quality standards and mitigate risks throughout.

Build and maintain scalable knowledge of the required portfolio through various process maps, SOPs, and learning aids.

Technology and Vendor Management

Supervise the integration of new technologies and tools into learning operations to enhance service delivery. Ensure that technology solutions align with learning operations for any future integrations between tools used by Learning operations.

Act as a single point of contact for the portfolio for all vendor management queries and decisions.

Coach and guide team members on technical skills, functional skills and different processes for specific portfolios.

Industry Trends and Best Practices

Stay updated on industry trends and standard methodologies in corporate learning and professional development

Qualifications, Competencies & Mindset

What you will need:

• 8 years of overall working experience
• 6 years of working exp in the learning domain, strong understanding of Learning Management Systems (LMS) and enterprise learning technologies.
• 3 years of working experience with financial tools, systems and procedures, financial accounting concept and reporting, financial analysis, budgeting and charge-back practices.
• Degree or equivalent desirable
• Strong customer service skills
• Knows when to seek support from other subject leaders during critical issues
• Numeracy & analytical thinking - able to quickly and optimally generate and analyse a range of data to provide accurate