Learning and Development Manager

Sodexo; Sonipat; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Sodexo India is seeking a Manager – Learning & Development to lead training strategy, design learning programs and drive capability across the frontline teams at Sonipat. You will partner with HR, operations and department heads to identify needs and implement effective interventions.

The role requires expertise in adult learning, instructional design, LMS administration and content creation for online and classroom formats. Strong leadership and stakeholder management are essential.

Qualifications

• Bachelor's degree in Hotel Management or Human Resources; master's preferred.
• Minimum 5 years of relevant Learning & Development experience.
• Experience in Hotel, Hospitality, Food Services or F&B Operations preferred.
• Strong knowledge of adult learning principles and instructional design.
• Proficiency in LMS, e-learning methodologies and content creation.
• Excellent presentation, facilitation and stakeholder management.

Responsibilities

• Conduct training needs assessments and identify competency gaps.
• Design, develop and implement learning programs and content.
• Collaborate with HR and operations to align learning with goals.
• Oversee LMS administration and track participation and outcomes.
• Evaluate training effectiveness using feedback and metrics.
• Prepare training reports for management and stakeholders.

Skills

Presentation skills

Facilitation

Communication skills

Stakeholder management

Analytical skills

Instructional design

E-learning

Content authoring

Project management

LMS proficiency

Education

Bachelor's in Hotel Management / HR

Master's degree preferred

Tools

LMS

Project management tools

Training content authoring software

Job description

Manager – Learning & Development (L&D)

Join Sodexo India and become part of a global organization committed to improving Quality of Life through innovative food and facilities management services.

Sodexo is a worldwide leader in Quality-of-Life services, operating across multiple sectors and delivering integrated on-site services. In India, Sodexo serves clients across corporate, education, healthcare and remote-site segments, delivering a wide range of food and facilities management solutions.

We are looking for an experienced and dynamic Manager – Learning & Development (L&D) to drive employee learning, capability development and training initiatives at our Sonipat location.

The role will be responsible for identifying organizational training needs, designing and implementing effective learning programs, developing training content and evaluating learning outcomes. The incumbent will work closely with HR, operational leaders and departmental stakeholders to develop learning solutions that enhance employee competencies, operational effectiveness and service delivery standards.

Candidates with prior Learning & Development experience in the Hotel, Hospitality, Food Services or F&B Operations industry are strongly preferred, as the role requires an understanding of operational environments and frontline workforce training requirements.

We seek an individual with a combination of training expertise, instructional design capabilities, stakeholder management skills and a passion for developing people and building organizational capabilities.

Main objectives and expectations:

Training Needs Assessment & Learning Strategy

• Conduct training needs assessments across departments to identify competency gaps and employee development requirements.
• Analyze training requirements and use relevant data to prioritize learning initiatives.
• Develop learning plans aligned with organizational objectives and business requirements.
• Identify opportunities to improve employee capabilities and operational performance through structured learning interventions.

Learning Program Design & Implementation

• Design, develop and implement effective training programs to support employee learning and professional development.
• Apply adult learning principles and e-learning methodologies to create engaging learning experiences.
• Develop structured learning interventions tailored to different employee groups and operational requirements.
• Ensure timely execution and implementation of training calendars and learning initiatives.

Stakeholder Collaboration

• Work closely with HR teams, department heads, operational leaders and L&D specialists to identify learning priorities.
• Partner with business stakeholders to develop customized training solutions based on operational requirements.
• Coordinate with internal teams to ensure effective delivery and participation in learning programs.
• Build strong relationships with stakeholders to drive a learning-oriented culture across the organization.

Training Content & Instructional Design

• Design and develop instructional materials, training modules and learning resources.
• Create content for online courses, classroom training sessions and other learning interventions.
• Ensure training materials are relevant, structured and aligned with defined learning objectives.
• Utilize appropriate learning strategies and methodologies to enhance knowledge retention and employee engagement.

Learning Management System (LMS)

• Oversee the administration and effective utilization of the Learning Management System.
• Ensure training courses, learning modules and resources are accessible and regularly updated.
• Monitor learning participation, completion and employee progress through LMS platforms.
• Support continuous improvement in digital learning processes and systems.

Training Effectiveness & Reporting

• Evaluate the effectiveness of training programs through feedback, assessments and relevant learning metrics.
• Track training participation, completion rates and learning outcomes.
• Prepare periodic training reports and present insights to management and relevant stakeholders.
• Identify improvement opportunities and continuously enhance training effectiveness and learning outcomes.

Required Skills & Qualifications:

• Bachelor's degree in Hotel Management or Human Resources; Master's degree preferred.
• Minimum 5 years of relevant experience in Learning & Development, Training and Development or a related function.
• Prior training and development experience within the Hotel, Hospitality, Food Services or F&B Operations industry is strongly preferred.
• Experience in identifying training needs, developing learning programs and implementing training interventions.
• Strong knowledge of adult learning principles, instructional design and e-learning methodologies.
• Proficiency in Learning Management Systems (LMS), project management tools and training content authoring software.
• Experience in developing training content, learning modules and instructional materials.
• Strong presentation, facilitation and communication skills.
• Excellent stakeholder management and interpersonal abilities.
• Demonstrated leadership skills and the ability to drive learning initiatives across different departments.
• Strong analytical skills with the ability to measure and report training effectiveness.

What We Look For:

We seek a proactive Learning & Development professional who understands the dynamics of hospitality and food service operations and can translate business requirements into effective learning interventions.

The ideal candidate should be passionate about employee development, capable of engaging diverse workforces and committed to building a continuous learning culture that supports operational excellence.

If you are passionate about developing people and driving learning transformation, we invite you to join Sodexo India.

Job Details:

• Position: Manager – Learning & Development
• Location: Sonipat, Haryana
• Work Arrangement: On-site
• Experience: Minimum 5 Years
• Preferred Industry: Hotel / Hospitality / Food Services / F&B Operations
• Qualification: Bachelor's degree in Hotel Management / HR; Master's preferred