Learning and Change Consultant

Ernst & Young LLP ( EY India ); Ernakulam; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Ernst & Young LLP ( EY India ) is seeking a Staff Consultant in Learning & Change to contribute to live client work, proposals and capability-building initiatives across government, energy and financial services with KSA as a growth market.

You will design learning experiences, support change adoption, and apply AI-enabled methods to deliver outcomes. Strong English and Arabic capabilities with 1–3 years’ experience are valued, along with graduate studies in a related field.

Qualifications

• Essential 1–3 years of relevant experience in learning design, L&D, content development, training delivery, change support, HR or organisational development, consulting or a related area.
• Bachelor’s degree in business, human resources, education, psychology, organisational development, communication, design or a related discipline.
• Working knowledge of adult learning principles and instructional design; exposure to ADDIE, SAM or comparable methods.
• Experience creating professional presentations, learning content, communications or structured business documents.
• Strong Microsoft PowerPoint, Word and Excel capability; familiarity with digital collaboration tools.
• Practical use of Microsoft Copilot or comparable generative AI tools for research, synthesis or content creation, with evidence of responsible review.
• Demonstrated business-level Arabic proficiency in reading, writing and speaking, sufficient to review proposal content, take part in stakeholder discussions and support workshops. Proficiency will be assessed through a role-relevant practical evaluation.
• Excellent spoken and written English and willingness to support MENA working hours.
• Preferred Experience in a consulting, professional-services, GCC-facing or shared-services environment.
• Exposure to organisational change frameworks.
• Hands-on experience with at least one digital learning authoring or media tool.
• Exposure to LMS, LXP, digital adoption platforms, learning analytics or Power BI.
• Experience supporting proposals, market research, credentials or business-development materials.
• Exposure to government, energy or financial-services contexts.

Responsibilities

• Learning design and capability development; map skills gaps and create learning journeys across ILT, VILT, WBT and microlearning.
• Create e-learning modules, storyboards, guides, job aids and assessments with ADDIE/SAM guidance.
• Prepare stakeholder maps, readiness trackers and adoption dashboards.
• Draft proposals, credentials and case studies; maintain version control under deadlines.
• Review source material with Arabic capability for proposals and stakeholder discussions.
• Support AI-enabled learning use cases with governance and quality controls.
• Facilitate learning sessions, manage logistics and assist with LMS/LXP content setup and reporting.
• Build collaborative relationships with client contacts, SMEs and internal teams.

Skills

Consulting potential

Written communication

Arabic business comms

AI fluency

Design sensibility

Ownership

Organisation

Arabic proficiency

Education

Bachelor’s degree in related field

Tools

PowerPoint

Word

Excel

Digital collaboration tools

Job description

Learning and Change Transformation - Staff - Arabic Proficiency

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY GDS | PEOPLE CONSULTING | LEARNING & CHANGE Staff Consultant, Learning & Change Build consulting craft. Create with AI. Connect across languages.

ROLE SNAPSHOT

Role: Staff Consultant, Learning & Change Portfolio: Learning & Development, People Consulting MENA Experience: 2–4 years of relevant professional experience Capability model: Learning consulting with organisational change capability and AI-enabled ways of working Travel: Up to 25% across KSA, UAE and Qatar, engagement-dependent

THE OPPORTUNITY

This role is an entry point into a consulting career in Learning and Change within EY GDS People Consulting. You will contribute to live MENA client work, strategic proposals and capability-building initiatives across government, energy and financial services, with KSA as the primary growth market. You will own defined pieces of work, such as a storyboard, learning asset, stakeholder map, research pack, proposal section, workshop pack, readiness tracker or dashboard. The role blends learning design, change enablement, digital learning, project coordination and responsible use of AI. It is not a learning administration-only position.

KEY RESPONSIBILITIES

• Learning design and capability developmentSupport learning needs analysis, learner personas, skills-gap reviews and role-to-capability mapping. Help design learning journeys, curriculum maps, course outlines and blended learning experiences across ILT, VILT, WBT, microlearning and performance support. Develop e-learning modules, storyboards, facilitator and learner guides, job aids, simulations, quick-reference guides, assessments and reinforcement assets. Use adult learning principles and instructional design methods such as ADDIE or SAM, under guidance from senior team members. Support learning evaluation, feedback analysis, knowledge assessment and outcome reporting.
• Organisational change and adoption supportMaintain stakeholder registers, change-impact logs, readiness trackers and adoption dashboards. Support stakeholder analysis, focus groups, surveys and workshop output synthesis. Draft change communications, campaign content, FAQs, toolkits and champion-network materials for review. Assist with readiness, adoption and reinforcement activities that connect learning to business change outcomes.
• Pursuits, proposals and market supportConduct structured client, sector, benchmark and competitor research for RFPs, RFQs and proactive proposals. Draft proposal content, credentials, CVs, case studies, methodology slides, workplan inputs and capability-showcase materials. Create clear, consulting-quality PowerPoint materials and maintain version control under tight deadlines. Use business-level Arabic capability, where required, to review source material, support proposal content and participate in stakeholder discussions. Help maintain the capability, proposal and case-study repositories.
• Client delivery, facilitation and learning operationsOwn defined deliverables and project tasks, track dependencies and raise risks early. Prepare workshop materials, digital collaboration boards, logistics, attendance and feedback instruments; capture and structure outputs. Facilitate selected portions of learning sessions, focus groups and working meetings under appropriate supervision. Support learning intake, schedules, deployment, LMS or LXP content setup, testing, reporting and post-course sustainment where included in project scope. Build collaborative working relationships with client contacts, subject‑matter experts and internal teams.
• AI-enabled learning and digital contentUse Microsoft Copilot and other approved generative AI tools for research, synthesis, proposal support, storyboarding, assessment generation and content development. Apply human review, fact‑checking, privacy, copyright, accessibility and quality controls to all AI‑assisted outputs. Contribute to AI‑enabled learning use cases, including learning content generation, microlearning, personalised pathways and analytics support. Create or edit digital learning assets using tools such as Articulate Storyline and Rise, Captivate, Vyond, Camtasia, Synthesia, Clipchamp or comparable platforms. Support content upload, testing and reporting on platforms such as SuccessFactors Learning, Cornerstone, Workday Learning, Degreed, Docebo, SharePoint or similar environments.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Consulting potential: Structures information clearly, asks good questions and connects deliverables to the client need.
• Written and visual communication: Produces concise English and well‑structured presentations with strong attention to detail.
• Arabic business communication: Reads, writes and speaks Arabic at a level appropriate for proposal support, stakeholder interaction and workshop participation.
• AI fluency: Uses AI productively and responsibly rather than treating generated output as final.
• Design sensibility: Understands learning experience, usability, visual hierarchy and audience needs.
• Ownership and coachability: Closes assigned work, raises risks early and applies feedback quickly.
• Organisation: Manages several tasks, deadlines and versions without losing quality.

QUALIFICATIONS AND EXPERIENCE

• Essential 1–3 years of relevant experience in learning design, L&D, content development, training delivery, change support, HR or organisational development, consulting or a related area.
• Bachelor’s degree in business, human resources, education, psychology, organisational development, communication, design or a related discipline.
• Working knowledge of adult learning principles and instructional design; exposure to ADDIE, SAM or comparable methods.
• Experience creating professional presentations, learning content, communications or structured business documents.
• Strong Microsoft PowerPoint, Word and Excel capability; familiarity with digital collaboration tools.
• Practical use of Microsoft Copilot or comparable generative AI tools for research, synthesis or content creation, with evidence of responsible review.
• Demonstrated business‑level Arabic proficiency in reading, writing and speaking, sufficient to review proposal content, take part in stakeholder discussions and support workshops. Proficiency will be assessed through a role‑relevant practical evaluation.
• Excellent spoken and written English and willingness to support MENA working hours.
• Preferred Experience in a consulting, professional‑services, GCC‑facing or shared‑services environment.
• Exposure to organisational change frameworks.
• Hands‑on experience with at least one digital learning authoring or media tool.
• Exposure to LMS, LXP, digital adoption platforms, learning analytics or Power BI.
• Experience supporting proposals, market research, credentials or business‑development materials.
• Exposure to government, energy or financial‑services contexts.

CERTIFICATIONS AND DEVELOPMENT

• Required at joining or within the agreed development plan Microsoft Copilot, Azure AI or comparable applied AI fundamentals Design thinking / human‑centred design foundation Instructional design or adult learning foundation Change management foundation or agreed pathway
• Preferred / differentiating PROSCI foundation or equivalent APTD or similar learning credential Agile fundamentals Articulate, learning platform or learning analytics credential Arabic proficiency certification, where available, supported by practical assessment

WAYS OF WORKING

Initial ramp‑up: approximately 50% client delivery, 30% pursuits and proposals, 10% capability building and 10% internal initiatives, subject to demand and staffing. Once deployed to a billable engagement: approximately 70% client delivery and 30% pursuits, proposal support and capability building, subject to engagement commitments and portfolio priorities.

KEY SUCCESS MEASURES

• FIRST 12 MONTHS Dimension Delivery Pursuits Arabic capability AI adoption Capability assets Growth Digital learning Utilisation Indicative measure
• Support at least one significant learning or change workstream; deliver assigned outputs at first or second review with limited rework.
• Support at least 5 strategic pursuits and contribute substantive content to at least 3 proposal submissions, subject to pipeline volume.
• Demonstrate effective use of Arabic in agreed proposal, research, stakeholder or workshop activities.
• Demonstrate responsible AI‑assisted working in research, proposals or content; contribute to one AI‑enabled learning use case or accelerator.
• Create or materially improve at least 2 reusable assets, templates, credentials or case studies.
• Demonstrate working competence in at least one authoring or media tool and exposure to one learning platform or analytics tool.
• Complete agreed learning, change and AI development milestones and show progress toward Consultant readiness.
• Meet the approved grade utilisation target and agreed delivery/BD allocation, with targets calibrated to actual staffing.
• Evidence Workplan, review records and engagement feedback.
• Pursuit tracker and proposal records.
• Practical assessment and work samples.
• Approved work samples, demo or use‑case record.
• Repository and reuse log.
• Skills assessment or project evidence.
• Development plan and certification record.
• Utilisation and resource reports.

WHAT EY OFFERS

Exposure to live MENA learning, change, digital adoption and workforce capability programmes. A structured pathway across learning consulting, organisational change, AI‑enabled learning and consulting craft. Hands‑on experience with modern authoring tools, learning platforms, analytics and approved AI tools. Coaching from experienced consultants and the opportunity to shape a growing portfolio. A career path from Staff Consultant to broader workstream and solution ownership.

Recruitment note:

Arabic is a functional language requirement for this requisition and should be assessed consistently through a practical business exercise. Candidate selection must be based on role‑relevant skills and experience and not on nationality or ethnic origin.

EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.