Lead UX Writer

Sprinklr India Private Limited; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Mentoring program

Job summary

Sprinklr India Private Limited is seeking a Lead Content Designer / UX Writer to shape content strategy across complex product areas. You will ensure every interaction—from buttons and flows to AI explanations and onboarding—remains clear, consistent, and user-friendly.

Lead content architecture, mentor teams, and deliver scalable patterns that reduce friction, improve learnability, and build trust through transparent AI and agentic workflows.

Qualifications

• 10+ years of UX writing, content design, or related product strategy in SaaS/enterprise environments.

Responsibilities

• Lead content design for complex workflows across product suites, translating enterprise concepts into clear, action-oriented language.
• Own and evolve cross-product voice, tone, terminology, taxonomy, and reusable content patterns.
• Lead prompts, AI actions, generative content, and explanations for AI-enabled experiences with an emphasis on trust and explainability.
• Collaborate with product managers, engineering, QA, research, design systems, and global stakeholders to align content strategy with business outcomes.
• Mentor designers, writers, and partners to raise content quality and scale patterns across teams.

Skills

Content Design

UX Writing

Information Architecture

Governance & Reusability

Cross-functional Collaboration

Mentorship

Tools

Figma

FigJam

Jira

Confluence

Prototyping tools

Job description

Lead Content Designer / UX Writer (India) – Sprinklr

Job Overview

Sprinklr’s unified platform is undergoing rapid unification and accelerated AI innovation. We are seeking a Lead Content Designer / UX Writer to shape and operationalize content strategy across complex product areas, ensuring every interaction—from buttons and flows to AI explanations and onboarding—remains clear, consistent, and user‑friendly.

Mission

Lead and operationalize Sprinklr’s content architecture, AI interaction standards, and product language systems across priority product suites. Set direction, mentor others, and deliver scalable patterns that reduce friction, reinforce clarity, and make the platform easier to learn, use, and trust.

What You’ll Do

• Content Design & UX Writing – Lead content design for complex workflows across Social, Service, Insights, Marketing, and AI‑powered product experiences, translating enterprise concepts such as routing, permissions, case resolution, AI actions, analytics, and agentic workflows into clear, action‑oriented language and reusable patterns.
• Content Systems & Standards – Own and evolve cross‑product voice, tone, terminology, taxonomy, and reusable content patterns; partner with design system teams; lead naming, taxonomy, and information architecture decisions; define adoption of content standards for actions, errors, confirmations, states, empty states, guidance, and AI interactions.
• AI + Human Collaboration & Agentic Workflows – Lead language strategy for prompts, agent actions, generative content, system explanations, recommendations, automation handoffs, and human‑in‑the‑loop intervention points; establish AI content standards that build trust through transparency, explainability, and responsible user control.
• Cross‑functional Collaboration – Partner closely with product managers, engineering, QA, research, documentation, design systems, AI/Data science, customer success, support, and global stakeholders to align content strategy with customer and business outcomes; provide narrative clarity for product strategy, demo flows, onboarding, AI experiences, and internal product understanding.
• Mentorship & Enablement – Mentor designers, writers, and product partners on content strategy, UX writing craft, AI interaction language, and scalable decision‐making; facilitate content critiques, pattern reviews, and working sessions that help teams make better content decisions without creating bottlenecks.
• Information Architecture & Experience Clarity – Lead decisions on navigation labels, object names, workflow language, taxonomy, and information hierarchy across complex product areas to reduce cognitive load and create consistent language across connected workflows.
• Governance & Reusability – Create lightweight governance models that help distributed pods adopt consistent content patterns; identify and drive opportunities for reuse, consolidation, simplification, and improved delivery velocity across the platform.

Expected Outcomes

• Unified content standards adopted across priority product areas.
• Cross‑suite consistency in voice, tone, terminology, and reusable patterns.
• AI and agentic content standards that build trust and explainability.
• Improved experience clarity—reduced support tickets, fewer user errors, smoother onboarding.
• Operational efficiency—faster design and PM delivery cycles through reusable patterns.
• Team enablement—designers, PMs, and writers making stronger content decisions via mentorship, critiques, and reusable guidance.

Qualifications

• 10+ years of practical experience in UX writing, content design, product content strategy, or related product experience within complex SaaS, enterprise, platform, or startup environments.
• Portfolio demonstrating lead‑level impact through complex product content strategy, UX writing, workflow clarity, systems thinking, research‑informed decisions, cross‑functional influence, shipped enterprise or SaaS work, and measurable product or business outcomes.
• Proven experience leading product content strategy across complex workflows, platforms, or multi‑product ecosystems.
• Strong information architecture and taxonomy skills – navigation models, object naming, terminology systems, content hierarchy, and user mental models.
• Working knowledge of design systems – reusable content patterns, component guidance, interaction states, governance, and documentation; adoption across distributed product teams.
• Strong skill in simplifying dense, technical, or multi‑step workflows.
• Experience partnering cross‑functionally with product managers, engineering, QA, research, design systems, and global stakeholders.
• Proven ability to mentor designers, writers, interns, new hires, and product partners while raising the quality of content decisions across teams.
• Demonstrated ownership of AI‑first product experiences, agentic workflows, generative content, explainability, trust cues, accessibility, and user control.
• Clear understanding of accessibility, localization, and writing for a global audience.
• Comfort using modern product design and collaboration tools – Figma, FigJam, design systems, prototyping tools, Jira, Confluence, and AI‑assisted design or research tools.
• Equivalent practical experience from startups, agencies, freelance work, bootcamps, internships or adjacent content, design, research, documentation, or product strategy roles is welcome.

Preferred

• Deep experience applying content strategy to AI‑powered products, generative content, intelligent workflows, agentic systems, or enterprise automation.
• Background in enterprise software, SaaS, contact center as a service, analytics, CRM, marketing technology, social platforms, or content systems.

Collaboration Model

Lead individual contributor within Product Experience (PX); responsible for setting content direction, influencing cross‑functional product decisions, mentoring others, and scaling content quality through standards, systems, and reusable guidance. Works closely with design, research, documentation, product management, engineering, QA, AI/Data science, sales engineering, customer success, support, and global stakeholders.

Benefits

• Voluntary health‑care coverage for employees and families in applicable countries.
• Paid time off to recharge and spend time with loved ones.
• Open Mentoring Program to create meaningful connections that support growth.

Equal Employment Opportunity

Sprinklr is a proud equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, veteran status, and other protected characteristics. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.