Lead Trainer - Voice & Accent

IN553 Guidehouse India Pvt Ltd; Thiruvananthapuram; On-site; INR 550,000 - 750,000; Full time

Job summary

Guidehouse India invites experienced voice and accent trainers to join our team supporting India-based delivery centers. You will deliver English language and pronunciation training for new hires and staff, customize content for diverse groups, and track progress with reports.

Ideal candidates bring at least five years in training, strong coaching skills, and familiarity with LMS and remote delivery. You will work in US shifts and contribute to ongoing quality improvements.

Qualifications

• Excellent command of English, spoken and written.
• Strong accent neutralization and American/neutral pronunciation knowledge.
• Minimum five years in voice and accent training, BPO or corporate.
• Experience delivering training and developing curricula.
• Excellent presentation, facilitation, and coaching skills.
• Ability to work with diverse teams and remote platforms.

Responsibilities

• Conduct voice and accent training for new hires and current staff.
• Train on pronunciation, intonation, syllable stress, articulation, grammar, and culture.
• Coach trainees during pre-process and training phases.
• Provide on-floor feedback and refresher sessions for development.
• Monitor calls and give feedback to agents on the floor.
• Maintain training records and prepare progress reports.
• Collaborate with Quality and Operations to drive improvements.
• Adapt content for individual and team needs.

Skills

English proficiency

Accent training

Presentation skills

Coaching abilities

Curriculum development

LMS experience

MS Office

Remote/US shift adaptability

Tools

LMS

MS Office

Job description

Job Family: EBO Training (India) Travel Required: Up to 25% Clearance Required: None

What You Will Do:

• Conduct voice and accent training sessions for both new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre-process and communication training phases.
• Support ongoing development through on-floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

What You Will Need:

• Excellent command of the English language, both spoken and written.
• Strong knowledge of American or neutral accent (as applicable).
• Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Exceptional presentation, facilitation, and coaching abilities.
• Good interpersonal skills and ability to work effectively with diverse teams.
• Ability to motivate, engage, and coach trainees at various skill levels.
• Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
• Flexibility to work in US shift timings and adapt to changing schedules.
• Hands-on experience facilitating training sessions tailored to B2B operational workflows.
• Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.

What Would Be Nice To Have:

• Certification in Voice and Accent training.
• Exposure to international voice processes.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

• We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.
• Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.