Lead Trade Services Processor

Randstad; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Randstad in Hyderabad seeks a Lead Trade Services Processor to support a wide range of Trade Service products and ensure customer satisfaction.

You will issue, advise, and amend letters of credit, negotiate LC documents, and coordinate documentary and direct collections in line with Trade Services standards, while guiding staff and aligning with compliance requirements.

Qualifications

• 4+ years of Trade Services support experience.
• Experience with letters of credit and documentary collections is preferred.
• Knowledge of trade compliance and risk controls.

Responsibilities

• Provide support for a broad range of Trade Service products to ensure customer satisfaction.
• Issue, advise, and amend letters of credit; negotiate LC documents and processing of documentary/direct collections.
• Guide staff on complex tasks and assist in training and coordinating workflow in leadership's absence.
• Lead day-to-day team activities and identify opportunities for process/policy improvements.
• Collaborate with internal customers and peers to resolve issues and achieve goals.

Skills

Interpersonal skills

Written communication

Verbal communication

Leadership

Job description

Experience from 9 to 13 Years

Here is the revised job description with direct references to "Wells Fargo" removed and replaced with indirect descriptions:

About the Role: A leading global financial services institution is seeking a Lead Trade Services Processor.

In this role, you will:

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products.

• Perform issuing, advising, and amending of letters of credit, negotiation of letters of credit documents, and processing documentary and direct collections in accordance with Trade Services standards.

• Guide individuals on complex tasks including amending letters of credit, and processing documentary and direct collections in accordance with Trade Services standards.

• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership.

• Prioritize work and provide day-to-day leadership to the team.

• Identify opportunities for additional product sales through client referrals and make recommendations for changes to existing policies and procedures.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

• Interact with internal customers.

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand functions, policies, procedures, and compliance requirements.

Required Qualifications:

• 4+ years of Trade Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Desired Qualifications:

• Demonstrates the interpersonal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence.

• Experience with BSA/AML, Sanctions, and Anti-boycott policies and procedures, demonstrating an ability to understand and consistently adhere to relevant procedures.

• Possess written and verbal communication skills to provide clear and concise risk escalations.