Lead Technical Program Manager Fraud Technology

Citigroup Inc.; Pune District; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Citi is seeking a Lead Technical Program Manager for Fraud Technology in a hybrid setup in Pune. You will drive end-to-end technology governance, architecture alignment, and delivery across enterprise fraud prevention initiatives, coordinating across engineering, data science, platform services, and risk/compliance teams.

The role demands deep systems knowledge, executive presence, and the ability to manage multi-million-dollar programs from discovery to production rollout within a regulated

Qualifications

• 10+ years delivering complex technology programs in enterprise environments.
• 2+ years in payments/fintech or regulated tech settings.
• Ability to translate technical risk and architecture into business context.

Responsibilities

• Lead end-to-end program delivery across fraud technology initiatives.
• Define milestones, dependencies, and governance for cross-functional squads.
• Facilitate architecture reviews and interface design agreements (REST/SOAP, Kafka).
• Integrate GenAI tooling to streamline PM workflows and reporting.
• Communicate program status to executives with clear risk assessments.

Skills

10+ years of TPM experience

2+ years fintech/risk domain

Executive communication

Cross-functional leadership

Agile/Hybrid delivery

Education

Bachelor’s in CS/Engineering/IS

Master’s degree (preferred)

Tools

Jira

Confluence

Jira Align

MS Project

ServiceNow

Job description

## Lead Technical Program Manager Fraud TechnologyApply: Hybrid: 1/124, SHIVAJI GARDENS, MOONLI: Pune Maharashtra India: Full time: Posted Yesterday: End Date: November 30, 2026 (30+ days left to apply): 261002104The **Lead Technical Program Manager, Fraud Technology** is responsible for driving end-to-end technology governance, architectural alignment, and delivery execution for Citi’s Enterprise Fraud Prevention initiatives. In this role, you will serve as a technical authority navigating critical cross-functional dependencies across distributed engineering squads, data science teams, core platform services, and risk/compliance partners. You will blend deep systems acumen with executive presence and crisp, diplomatic communication to guide multi-million-dollar programs from architectural discovery through production rollout. This position requires an in-depth understanding of how sub-functional units integrate end-to-end, as well as the ability to coordinate across diverse groups to achieve broad organizational objectives.**Key Responsibilities****End-to-End Program Delivery & Strategic Roadmap Execution*** Lead end-to-end technology planning, execution, and delivery governance across complex, mission-critical programs within Citi’s Fraud Technology Book of Work.* Define, baseline, and track program milestones, critical paths, and deliverable commitments across multiple agile squads and hybrid legacy/modernized distributed platforms.* Proactively manage complex cross-program dependencies, identifying technical bottlenecks, architectural conflicts, and resource constraints early to formulate and execute effective mitigation plans.* Establish rigorous Definition of Done (DoD), release readiness criteria, and robust operational cutover strategies tailored for high-throughput, ultra-low-latency financial transaction systems.**Architecture Alignment, Dependency Management & Systems Integration*** Guide stakeholders and engineering squads through complex trade-off evaluations, balancing business priorities, customer experience, platform strategy, performance benchmarks, and long-term maintainability.* Facilitate technical architecture reviews, interface design agreements (REST/SOAP APIs, Kafka/event-driven streaming), and binding cross-team integration contracts.* Apply deep technical domain knowledge across core software engineering disciplines, including microservices architectures, distributed API protocols, hybrid cloud and on-premise infrastructure, and resilient data layers.**AI-Augmented Program Management & Operational Excellence*** Champion and integrate modern Generative AI (GenAI) and automated tooling to streamline and modernize traditional program management workflows: + Automate the synthesis of complex technical discussions, action items, and Architectural Decision Records (ADRs). + Accelerate the generation of executive dashboards, release notes, and milestone variance analytics. + Standardize AI-driven delivery best practices, prompts, and reporting templates across participating engineering teams.**Executive Presence & Stakeholder Communication*** Serve as the primary strategic liaison between engineering teams and executive leadership, articulating delivery health, technical trade-offs, blockers, and architectural risks with clarity, precision, and business context.* Influence, negotiate, and align cross-functional stakeholders across organizational boundaries without formal line authority.* Author and deliver high-impact executive collateral (executive one-pagers, steering committee presentations, risk heatmaps) and crisp briefings to Senior Leadership (MD/C-suite level).* Cultivate strong collaborative partnerships across business units, external technology vendors, operations, internal audit, and technology peers.**Risk, Governance, and Control Management*** Proactively identify, evaluate, track, and remediate technical program risks, architectural vulnerabilities, and control deficiencies across all delivery tiers.* Ensure strict compliance with Citi’s Software Development Lifecycle (SDLC) governance, architecture review board standards, data governance policies, and relevant regulatory mandates (e.g., OCC, Federal Reserve, PCI-DSS, Model Risk Management).* Champion operational resilience and release integrity, enforcing zero-unauthorized-change policies, comprehensive automated rollback strategies, and stringent incident management protocols.**Qualifications & Competencies****Experience & Domain Expertise*** **10+ years of experience** in Technical Program Management, Technology Project Management, Engineering Delivery, or related technology leadership roles managing large-scale enterprise initiatives.* **2+ years of experience** supporting payments, fintech, fraud prevention, risk management, or other highly regulated technology environments utilizing Agile, Scrum, SAFe, or Hybrid delivery frameworks.* Strong technical fluency in modern software architecture patterns, including microservices, REST/SOAP APIs, event-driven architectures (Kafka/MQ), hybrid cloud/on-prem environments, and distributed database systems.* Experience coordinating cross-functional teams, managing dependencies, tracking critical-path milestones, and supporting vendor integrations in matrixed organizations.* Demonstrated ability to deliver complex technology initiatives from planning through production deployment.**Project Management & AI Tooling*** PMP, PMI-ACP, CSM, SAFe, or comparable project/program management certification preferred.* Hands-on experience with enterprise delivery, portfolio, and collaboration tools including Jira, Confluence, Jira Align, MS Project, and ServiceNow.* Experience utilizing AI-enabled productivity tools (e.g., Copilot, LLMs, or enterprise AI platforms) to support reporting, documentation, meeting synthesis, and delivery management activities.**Leadership & Communication*** Demonstrated ability to facilitate stakeholder discussions, drive consensus, and influence technical and business partners in a cross-functional environment.* Excellent written and verbal communication skills with the ability to translate technical concepts into clear business-focused messaging.* Strong analytical and problem-solving skills with the ability to manage competing priorities and navigate ambiguity.**Education*** Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Technology, or a related discipline. Master's degree preferred.**Other Relevant Skills** Delivery Management, Project Management, Stakeholder Management------------------------------------------------------## **Job Family Group:**Technology------------------------------------------------------## **Job Family:**Business Analysis / Client Services------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi.* *View Citi’s EEO Policy Statement and the Know Your Rights poster.*