Lead - TA Shared Services

Narayana Health (NH); Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Narayana Health is seeking a Lead – TA Shared Services to design, standardize, and continuously improve the recruitment operating model across all business lines and locations. You will own process excellence, ATS configuration, data quality, vendor governance, and operational metrics to ensure a scalable and high-quality hiring function.

The role requires 10–12 years in talent acquisition, strong stakeholder management, and experience in healthcare hiring, including managing large teams and

Qualifications

• Graduate / Post Graduate – preferably in HR.
• Experience in healthcare hiring preferred.
• Experience in managing large teams.
• 10–12 years in TA with strong stakeholder management; high volume hiring for Nursing/Para or critical/managerial roles for Admin.

Responsibilities

• Process Design, Governance & Standardization: Define and maintain standardized hiring processes, SOPs, SLAs, templates, and policies across Nursing, Paramedical, Admin, and Doctor segments.
• ATS Management, Workflow Configuration & Automation: Own ATS workflow design—screening rules, automation triggers, notifications, candidate tagging, templates.
• Vendor & Tools Management: Manage all recruitment related vendor relationships (job boards, sourcing partners, BGV, assessment tools).
• Operations Excellence, Metrics & Continuous Improvement: Track KPIs; design dashboards; drive continuous improvement initiatives.
• Training, Change Management & QA: Conduct ATS training; run QA checks; act as escalation point for process/system issues.
• Cross Functional Collaboration: Work with TA Specialists, HRBPs, Operations, Finance, IT, and Legal for alignment and compliance.

Skills

Process design

Governance

ATS management

Vendor governance

Analytics

Stakeholder management

Team leadership

Change management

QA

Training

Education

Graduate / Post Graduate – HR

Tools

ATS

Job description

Job Description: Lead – TA Shared Services

Job Purpose:

The Recruitment Operations Lead is responsible for designing, standardizing, and continuously improving the recruitment operating model across all business lines and locations. This role owns process excellence, technology/ATS configuration, data quality, vendor governance, and operational metrics, ensuring the TA Shared Services Centre delivers consistent, efficient, and high quality hiring support at scale.

Experience & Qualification:

• Graduate / Post Graduate – preferably in HR
• Experience in hiring healthcare hiring preferred
• Experience in managing large teams
• 10–12 years in TA with strong stakeholder management; high volume hiring for Nursing/Para or critical/managerial roles for Admin.

Job Responsibilities:

1. Process Design, Governance & Standardization

• Define and maintain standardized hiring processes, SOPs, SLAs, templates, and policies across Nursing, Paramedical, Admin, and Doctor segments.
• Ensure process consistency across clusters and adherence to compliance, audit, and documentation standards.
• Partner with the TA Head – SSC to roll out new workflows, JD templates, and approval rules across teams.

1. ATS Management, Workflow Configuration & Automation

• Own ATS workflow design—screening rules, automation triggers, notifications, candidate tagging, templates.
• Drive high ATS adoption and ensure first time right data entry across all delivery teams.
• Lead integrations (e.g., background verification, assessments) and enhancements to improve efficiency and accuracy.

1. Vendor & Tools Management

• Manage all recruitment related vendor relationships (job boards, sourcing partners, BGV, assessment tools).
• Track vendor SLAs, negotiate renewals, and evaluate ROI for each contract.
• Identify and implement new tools to enhance sourcing, screening, scheduling, and onboarding efficiency.

1. Operations Excellence, Metrics & Continuous Improvement

• Track and report operational KPIs: TAT, funnel conversion, recruiter capacity, source performance, cost per hire.
• Partner with the Analytics Executive to design dashboards and generate insights for leadership reviews.
• Lead continuous improvement initiatives (process simplification, automation, capacity optimization).
• Drive adherence to SLAs across sourcing, scheduling, offer management, and onboarding.

1. Training, Change Management & QA

• Conduct process/ATS training for all TA SSC teams; ensure capability readiness during changes or rollouts.
• Run regular QA checks on process compliance, ATS hygiene, and documentation quality.
• Serve as the operational escalation point for TA Specialist and delivery teams on process or system issues.

1. Cross Functional Collaboration

• Work with TA Specialists to ensure seamless workload flow across sourcing, screening, scheduling, offer and onboarding stages.
• Coordinate with HRBPs, Operations, Finance, IT, and Legal for process alignment and compliance.
• Support manpower planning cycles through process and tool readiness.

Skills & Competencies:

• Strong process and systems orientation.
• Expertise in operational metrics and analytics.
• High proficiency with ATS/HR technology tools.
• Vendor negotiation and governance capability.
• Excellent communication, facilitation, and training ability.