Lead System Engineer / Service Delivery Lead - ETL Support

Tiger Analytics; Chennai District; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Tiger Analytics is seeking a seasoned ETL Operations Lead with 8+ years of experience, including at least 3 years in a team leadership role in production support or ETL operations. You will partner with business stakeholders, oversee daily production support, mentor a team of ETL engineers, and optimize data pipelines for reliability and scale.

The ideal candidate will master Snowflake, Informatica, SQL, Unix, and shell scripting, drive automation, and lead incident and problem management to

Qualifications

• 8+ years of experience with at least 3 years in a team lead role in production support or ETL operations.
• Experience with Snowflake data warehousing and SQL performance tuning.
• Proven track record in ETL production support and team management.
• Strong communication, problem-solving, and decision-making abilities.
• Bachelor's degree in Computer Science, IT, or related field.
• Experience in automation initiatives and process optimization.

Responsibilities

• Liaise between business stakeholders and ETL ops to align priorities.
• Oversee daily production support and meet SLAs.
• Lead and mentor an ETL support team.
• Manage ETL workflows for efficient, reliable pipelines.
• Drive automation to reduce manual tasks and improve performance.
• Handle incident and problem management, including root-cause analysis.

Skills

Snowflake

SQL

Unix

Informatica

Communication

Problem solving

Decision making

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Shell scripting

Job description

Role & responsibilities

• Stakeholder Management: Act as the primary liaison between business stakeholders and the ETL operations team, ensuring clear communication and alignment on priorities.
• Delivery & Operational Management: Oversee daily production support activities, ensuring SLAs are met and incidents are resolved promptly.
• Team Leadership: Lead and mentor a team of ETL support engineers, fostering collaboration, accountability, and continuous improvement.
• ETL Operations: Manage and optimize ETL workflows, ensuring data pipelines are efficient, reliable, and scalable.
• Automation & Optimization: Drive initiatives to automate repetitive tasks, improve system performance, and reduce manual intervention.
• Incident & Problem Management: Handle escalations, root cause analysis, and long-term fixes for recurring issues.

Preferred candidate profile

• Overall 8+ Years of experience and a minimum of 3 years as a Team Lead in production support or ETL operations.
• Technical Expertise: Snowflake Data warehousing and query optimization SQL Strong query writing and performance tuning Unix - Shell scripting and system operations Informatica - ETL workflows, optimization, automation, and support
• Soft Skills: Strong communication, problem-solving, and decision-making abilities.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven track record in ETL production support and team management.
• Experience in automation initiatives and process optimization.