Lead Support Engineer, Amazon LEO Enterprise Customer Support

Amazon; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon LEO is seeking a seasoned Support Engineer to join our SATCOM Technical Support team in Hyderabad. You will tackle escalated satellite network issues, analyze performance data and drive cases to resolution.

The role emphasizes complex problem solving, documentation of solutions, and collaboration with cross-functional teams, with rotating shifts and on-call duties to ensure continuous service. Experience in NOC operations and SDWAN/SDN is essential, plus relevant certifications such as

Qualifications

• 3+ years in systems admin, engineering or technical IT/cloud operations support
• SDWAN/SDN hands-on design, deployment, operations
• Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect
• Experience with SDN controllers, orchestration, overlay/underlay and app-aware routing
• Strong NOC operations background with on-call support
• 8+ years in ISP/Service Provider network architecture and operations

Responsibilities

• Troubleshoot and resolve complex satellite network issues through methodical analysis
• Handle escalated cases involving service degradation and performance data analysis
• Develop and document technical solutions and contribute to knowledge base
• Provide advanced technical guidance to customers and internal teams
• Work rotating shifts and be on-call to ensure 24/7 coverage

Skills

SDWAN/SDN proficiency

NOC operations experience

On-call support

Network troubleshooting

Cross-functional collaboration

Escalation management

Education

CCNP/CCIE/JNCIE certification

AWS Solutions Architect certification

Tools

Cisco Viptela

VMware VeloCloud

Versa Networks

Python scripting

JSON

YAML

REST APIs

Ansible

Terraform

AWS Direct Connect

Job description

Description

Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Key job responsibilities

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.

Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.

Note

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Basic Qualifications

• 3+ years of systems administrator, engineering or technical IT/cloud operations support role experience
• SDWAN/SDN proficiency with hands-on experience in design, deployment, and operations (Cisco Viptela, VMware VeloCloud, or Versa Networks)
• Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect
• Experience with SDN controllers, orchestration, overlay/underlay architectures, and application-aware routing
• Strong background in NOC operations with experience in emergency response and on-call support scenarios
• 8+ years of extensive experience in ISP/Service Provider network architecture and operations with large-scale networks

Preferred Qualifications

• Python programming skills for network automation with experience in JSON/YAML, REST APIs, and automation frameworks (Ansible, Terraform)
• AWS networking expertise including VPC, Direct Connect, Transit Gateway, and hybrid cloud/on-premises integration

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI HYD 16 SEZ