Lead Support Analyst
Nomura Holdings, Inc.
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
Qualifications
- 4-8 years of experience in infrastructure support roles.
- Solid understanding of Linux operating systems and troubleshooting.
- Experience with SAN/NAS systems and cloud storage providers.
Responsibilities
- Ensure the stability and performance of multiple infrastructure services.
- Serve as the initial point of contact for Level 1 operational issues.
- Participate in storage operations and maintain system documentation.
Skills
Education
Tools
Job description
Select how often (in days) to receive an alert:
Nomura Services, India is a core center of excellence powering the group's global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in shaping, strengthening, and accelerating Nomura's global operations.
At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support, and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program, and the YUVA Unstoppable Changemaker Awards 2021.
As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.
Associate
Sr-Support Analyst/Lead Support Analyst
4-8 years
B.E/B.Tech/MCA/M.Tech in Computer Science or another such quantitative field. Ideally a Master’s degree or above.
As a part of TOC (Technical Operations Center) team candidate will play a vital role in ensuring the stability and performance of multiple infrastructure services such as UNIX, Networks, Storage and backup. Team member would also be responsible to deal with level 1 and 2 tasks, troubleshoot and resolve issues. Cross-functional skills are desired in managing multiple infrastructure equipment’s such as servers, network devices in disciplines of Unix/Linux, Networks Storage and backup This will include ensuring operations run consistently in a standard way across all regions and that data is appropriately stored, protected or archived within agreed service levels. As part of the 24/7 service, you will be responsible for incident and change management and provide technical guidance to other members of the team or other infrastructure teams.
Detailed role and responsibilities are as follows:
- Level 1 Support: Serve as the initial point of contact for Level 1 operational issues, addressing and resolving them in a timely and effective manner.
- Linux System Administration: Assist in the setup, configuration, and maintenance of Linux servers, ensuring their availability, performance, and security.
- Participate in Storage Operations: Engage in tasks related to the setup, configuration, and maintenance of SAN/NAS systems, ensuring their availability, performance, and security.
- Troubleshooting: Diagnose and resolve basic hardware, software, and network issues, escalating more complex problems as needed.
- Monitoring: Participate in the setup and maintenance of system monitoring tools to detect and report operational issues.
- Security: Contribute to security best practices and assist in implementing security measures.
- Documentation: Maintain accurate and up-to-date system documentation.
- Collaboration: Collaborate with senior Linux administrators and other departments to provide Level 1 support and contribute to technical initiatives.
- Storage
- Update and maintain standard operating procedures for SAN, NAS, Backup & Archive and ensure processes are followed. Maintain the health of the storage systems ensuring hardware faults and resolved by the vendor in a timely manner.
- Monitor performance of storage environments and the systems that rely on them. Perform emergency and planned maintenance of storage-based systems.
- Create and execute storage-based change, Work on projects as assigned and work on other duties as assigned.
- Maintain standard documentation and ensure adherence to the global standard is followed and build productive working relationships with peer teams.
- Shifts
- 24*7 shifts covering all regions (Global Support)
- Infrastructure Domain
- Linux Proficiency: A solid understanding of Linux operating systems, including experience with installations, configurations and troubleshooting.
- Troubleshooting skills: The ability to diagnose and resolve technical issues efficiently, with a keen eye for detail and problem-solving.
- Basic SAN/NAS Knowledge: Familiarity with Storage Area Networks (SAN) and Network-Attached Storage (NAS) concepts is a plus.
- Knowledge of Linux OS, Scripting, automation tooling such as Python or Ansible (desirable)
- AD, DNS, DHCP & WINS integration, Group Policy, Security (including SID, GUID, permissions & NTFS), TCP/IP, SNMP, LDAP & Meta-directory technologies
- Experience of using JIRA and ServiceNow tools.
- Security Awareness: An understanding of security best practices and a commitment to maintaining system security.
- Documentation: Proficiency in maintaining accurate and up-to-date system documentation.
- Collaboration: Strong teamwork and communication skills to work effectively with colleagues and other departments.
- Team Player with excellent verbal and written communications required
- Ability to work independently with minimal supervision
- Quick learner
- Highly proactive and takes initiative to identify problem areas and evolve solutions.
- Good experience of administrating one or more enterprise storage and backup solutions with one or more Cloud providers
- Good experience of Hitachi storage solutions, with an exposure other storage solution
- Proficient in administrating a Veritas backup solution
- Familiar with LTO, S3 object storage, shared filesystems and block storage
- Basic SAN/NAS Knowledge: Familiarity with storage and switches
- Basic Network Knowledge (LAN, WAN, Telecom/Voice) troubleshooting & Monitoring
- Must have good critical thinking skills and be able to collect and analyse evidence from logs, monitoring and other
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
