Sr. Infrastructure Operations & Services

Nomura Holdings, Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global financial services group is seeking a Collaboration Technology Support Engineer based in Mumbai, India. The ideal candidate will have 5-7 years of hands-on L2/L3 support experience, particularly with Microsoft 365 technologies including SharePoint and Exchange. Responsibilities include providing operational support, troubleshooting complex issues, and coordinating software changes. The role requires strong communication skills and knowledge of audit compliance processes. This position is vital in facilitating the growth of the company's global business.

Qualifications

• 5-7 years of experience providing hands-on L2 / L3 support.
• Strong oral and written communication and organizational skills.
• Knowledge of ITIL processes and audit control frameworks.

Responsibilities

• Provide day-to-day global operational support for collaboration technologies.
• Troubleshoot and resolve complex issues with internal and vendor teams.
• Create and maintain documentation for application processes.

Skills

M365 technologies

SharePoint Online

Exchange Online

OneDrive for Business

MS Teams

PowerShell

Windows Active Directory

Education

Bachelor’s or Master’s degree in computer science, IT, Engineering or related field

Job description

Job Title: Sr. Infrastructure Operations & Services

Job Code: 12460

Country: IN

Skill Category: IT\Technology

Description:

Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

Corporate Title

Analyst

Functional Title

Sr. Infrastructure Operations & Services

Experience

5-7 years

Qualification

Bachelor’s or Master’s degree in computer science, IT, Engineering or a related field

Requisition No.

12460, 12466, 12482

Role & Responsibilities:

Role Overview:

Nomura is looking for a Collaboration Technology Support Engineer who will be part of the Nomura’s Workspace Collaboration Technology team. The candidate will be responsible for providing day-to-day, global operational support and enhancements to several collaboration focused technologies: Microsoft 365 suite including SharePoint (on-premises and Cloud), Exchange Online, MS Teams OneDrive, Teams, Copilot. The role supports adjacent systems including Enterprise Vault, Merge1, Symphony, Box, Acronis. The role is based out of Mumbai, India and will be part of Nomura Services India Pvt Ltd.

Required Experience & Skills

• Overall good working experience of 5-7 years providing hands-on L2 / L3 support.
• Subject‑matter expert knowledge on M365 technologies with a strong focus on SharePoint Online, Exchange Online, OneDrive for Business and MS Teams – Microsoft 365 Certified Professional.
• Experience with hybrid SharePoint and hybrid Exchange environments.
• Experience supporting multi‑geo platforms and a solid understanding of change, problem and incident management processes.
• Proficiency with PowerShell and scripting technologies.
• Working knowledge of Windows Active Directory and other core infrastructure components (i.e.Group Policy, DHCP, DNS, Active Directory enterprise design principles etc.)
• Strong oral and written communication as well as organizational skills.
• Self‑motivated team player with a good sense of discipline and can manage time effectively.
• A good awareness of audit, compliance, change control processes and procedures. Candidates will have spent a part of their career working in a mature organization with a well‑developed audit control framework.

Key Responsibilities and Duties:

• Collaboration & Support: Work closely with internal technology operations teams and third‑party vendor support to troubleshoot and resolve complex issues efficiently.
• Product Deployment & Best Practices: Co‑ordinate the release of software changes in‑line with change management and release processes (ITIL) and appropriately inform end‑users on feature enhancements, maintenance window and known issues.
• Documentation: Create and maintain comprehensive documentation for all application processes including Knowledge Base articles, FAQs and Disaster Recovery Runbooks.
• Security Updates & Compliance: Collaborate with IT Security and Compliance on regulatory requirements, cumulative updates and vulnerabilities to ensure compliant services.

Equal Opportunity Employer:

Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.