Lead Specialist Payroll FinOps

Roundel; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Target Corp in Bengaluru is seeking a Lead Specialist Payroll FinOps to independently resolve complex payroll exceptions and guide Specialists. You will drive issue resolution, document processes, and support cross-coverage across payroll activities.

You will execute payroll with accuracy, audit runs, and ensure timely payments while applying US payroll policies. Strong communication, integrity, and coaching skills are essential for success.

Qualifications

• Bachelor’s degree in Accounting/Business/Human Resources or equivalent experience.
• 2+ years of payroll operations experience with federal and state knowledge.
• Proficient in Excel, Word, and PowerPoint; able to analyze reports and trends.
• Strong attention to detail and professional communication for escalations.
• Demonstrated integrity and confidentiality; coaching mindset is a plus.
• Willingness to work extended hours during peak timelines.

Responsibilities

• Execute and coordinate payroll activities with 100% accuracy and timeliness.
• Serve as first-level escalation point; coach L2 Specialists and partner with SMEs.
• Review payroll runs, audit reports, and resolve errors before processing.
• Monitor mailboxes and queues; respond within 24-hour SLA with clear documentation.
• Apply US payroll policies, controls, and compliance during execution.
• Support year-end deliverables and bring improvements to SOPs and templates.
• Assist with coverage planning during peaks and year-end cycles.

Skills

Attention to detail

Professional communication

Analytical thinking

Coaching/mentoring

Integrity and confidentiality

Stakeholder management

Flexibility to work extended hours

Education

Bachelor's degree in Accounting/Business/Human Resources

Tools

Excel

Word

PowerPoint

Workday

MyTime

Job description

Lead Specialist Payroll FinOps### Lead Specialist Payroll FinOpsApply: Bangalore,India: Full time: Posted Today: R0000478624## Job Description SummaryLead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes. The role drives issue resolution through advanced troubleshooting and contributes to documentation and process improvements.## Primary FunctionResponsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness. Acts as the first-level escalation point, coaches L2 Specialists, and partners with SMEs/onshore teams to resolve issues and maintain documentation.## Principal Duties and Responsibilities* Process payroll and/or final pay checks accurately and ensure pay is delivered on time, following documented procedures and checklists.* Work pay run audit reports; research and resolve errors/issues before checks are printed or files are transmitted; escalate exceptions as required.* Monitor payroll mailboxes and ticket queues; respond to requests/forms within the 24-hour SLA; document actions clearly and professionally.* Apply US payroll policies, internal controls, and compliance requirements (confidentiality, approvals, audit trail) during daily execution.* Support ad-hoc activities and year-end deliverables as assigned; adapt to peak volumes and critical timelines.* Maintain current understanding of payroll calendar updates and process changes; complete required trainings on time.**Additional responsibilities for this level:*** Serve as first-level escalation point for complex cases and aging tickets; coordinate resolution with partner teams as needed.* Coach and mentor L2 Specialists on process execution, quality, and communication; provide onboarding and training support.* Contribute to SOPs, checklists, and templates with version control; communicate changes to the team.* Identify trends from audits and case data; recommend corrective actions and participate in small improvement initiatives.* Support coverage planning within the sub-team during peaks, downtime, and year-end timelines.### Tax* Support employee tax setup changes and validations per workflow; ensure changes align to source documentation.* Assist with tax-related inquiries and ticket triage; resolve routine items and route complex items to SMEs/partners.* Support year-end activities such as W-2 validations, corrections workflows, and reprint requests per process.### Banking* Support direct deposit maintenance and reject/return handling per workflow; ensure corrections are completed within required timelines.* Assist with payroll funding/file checks and basic reconciliations per checklist; escalate discrepancies promptly.* Log and track ACH rejects, reversals, and high-risk exceptions to closure.### Garnishment* Set up and maintain garnishment/levy deductions based on received orders and established decision trees.* Process routine agency communications and documentation within SLA; maintain required records.* Support remittance processing and exception handling per controls; escalate complex scenarios.### Processing* Execute standard payroll processing steps (data entry, validations, adjustments) according to the payroll calendar.* Run and review assigned audits; correct basic errors and coordinate dependencies with upstream partners.* Support off-cycle processing requests as directed; ensure documentation and approvals are complete.### Final Pay* Process final pay checks including PTO/other payouts per state requirements and documented guidance; escalate exceptions promptly.* Support manual check requests, reissues, and reversals; ensure approvals and audit trail are complete.* Respond to final pay inquiries from HR/field teams using templates and policy references.## ReportingReports to: Manager, Payroll Operations.## ## Job RequirementsMinimum / Desired Requirements:* Bachelor’s degree in Accounting/Business/Human Resources (or equivalent experience).* 2+ years of payroll operations experience with strong understanding of federal and state payroll requirements.* Proficient in Excel, Word, and PowerPoint; able to analyze reports and identify trends.* Strong attention to detail; professional communicator able to handle escalations and stakeholder interactions.* Demonstrated integrity and confidentiality; commitment to coaching and knowledge sharing.* Flexibility to work extended hours during critical business timelines.* FPC/CPP is an advantage; Workday/MyTime knowledge is preferred. **Know More About Us here:** * **Life at Target**: https://india.target.com/* **Benefits**: https://india.target.com/life-at-target/workplace/benefits* **Culture**: https://india.target.com/life-at-target/belonging* **Target** **Tech**: https://tech.target.com/###### About UsTarget is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.We'll contact you if you're selected for next steps. In the meantime, follow us at A Bullseye View for the latest news.**Our Benefits**We care about and invest in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.