Lead Software Engineer, Cloud Site Reliability (SRE)

Icertis Inc.; Maharashtra; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Icertis Inc. is seeking a senior CloudOps/SRE professional in Maharashtra to lead 24x7 NOC operations, manage AKS clusters, and drive incident management and observability initiatives.

You will implement IaC with Terraform/ARM/Helm, script with PowerShell/Python/Bash, and build dashboards in Power BI while collaborating with engineering to improve cloud‑native reliability.

Qualifications

• 7–12 years in CloudOps/SRE/NOC environments with 24x7 operations.
• Strong expertise in Azure Infrastructure (VMs, Networking, Storage).
• Hands‑on AKS/Kubernetes/Docker experience.
• Monitoring/observability tools like Datadog/Azure Monitor.
• Incident management and monthly reporting experience.
• IaC with Terraform/ARM/Helm; scripting with PowerShell/Python/Bash.
• ServiceNow experience (Incidents, Problems, Changes, dashboards).
• Understanding of distributed systems and cloud‑native architecture.
• Excellent communication, leadership and problem solving.

Responsibilities

• Lead 24x7 NOC operations with rotation, ensuring SLA adherence.
• Act as Major Incident Manager (P1/P2) with war room coordination.
• Implement and enhance observability across logs, metrics, traces.
• Work with Datadog and Azure Monitor for monitoring/alerting.
• Drive proactive monitoring, tuning, anomaly detection, and AIOps.
• Manage Azure infra and AKS clusters: troubleshooting, scaling, performance.
• Build automation and self‑healing with Terraform, ARM, Helm, Power Automate, scripting.
• Collaborate with engineering to improve reliability and pipelines.
• Develop dashboards/reports using Power BI and ServiceNow.
• Handle Monthly Business reviews and leadership reporting.
• Mentor team members and drive process standardization.

Skills

CloudOps

SRE

NOC

AKS

Kubernetes

Docker

Datadog

Azure Monitor

Incident Management

Major Incident Handling

Monthly reporting

Terraform

ARM templates

Helm

PowerShell

Python

Bash

ServiceNow

Distributed systems

Cloud-native architecture

Leadership

Communication

Tools

AKS

Kubernetes

Docker

Datadog

Azure Monitor

Terraform

ARM templates

Helm

Power Automate

PowerShell

Python

Bash

ServiceNow

Power BI

Job description

Required Skills

• 7–12 years of experience in CloudOps / SRE / NOC environments (24x7 operations)
• Hands‑on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker
• Strong experience with monitoring and observability tools (Datadog, Azure Monitor)
• Proven experience in Incident Management / Major Incident Handling, Monthly reporting
• Experience with Infrastructure as Code (Terraform, ARM templates, Helm)
• Scripting skills in PowerShell, Python, or Bash
• Experience with ServiceNow (Incident, Problem, Change modules and dashboards)
• Good understanding of distributed systems and cloud‑native architecture
• Excellent communication, leadership, and problem‑solving skills

JOB DESCRIPTION

• 7–12 years of experience in CloudOps / SRE / NOC environments (24x7 operations)
• Strong expertise in Azure Infrastructure (VMs, Networking, Storage)
• Hands‑on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker
• Strong experience with monitoring and observability tools (Datadog, Azure Monitor)
• Proven experience in Incident Management / Major Incident Handling, Monthly reporting
• Experience with Infrastructure as Code (Terraform, ARM templates, Helm)Scripting skills in PowerShell, Python, or Bash
• Experience with ServiceNow (Incident, Problem, Change modules and dashboards)
• Good understanding of distributed systems and cloud‑native architecture
• Excellent communication, leadership, and problem‑solving skills

Responsibilities

• Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence
• Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication
• Implement and enhance observability practices across logs, metrics, and traces
• Work with tools like Datadog and Azure Monitor for monitoring and alerting
• Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives
• Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning
• Build automation and self‑healing workflows using Terraform, ARM, Helm, Power Automate, and scripting
• Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud‑native architecture
• Develop dashboards and reports using Power BI and ServiceNow
• Handle Monthly Business reviews and leadership reporting
• Mentor team members and drive process standardization and operational excellence

Preferred Certification

• Experience in multi‑cloud environments (Azure/AWS)
• Exposure to AIOps / predictive monitoring / self‑healing systems
• Azure / Datadog / Kubernetes certifications

About Us

Icertis is the global leader in AI‑powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance – the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate your website or to complete your application, please send an e‑mail with your request to [e-mail] or get in touch with your recruiter.