Lead Software Engineer

Providence India; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

You will drive end-to-end workflows, automate deployments via Salesforce DevOps Center and Azure CI/CD, and work with Agentforce configurations to streamline automated interactions. PD1 is required; PD2 is a strong advantage.

Qualifications

• Minimum 5+ years of hands-on Salesforce development experience.
• PD1 certification is required; PD2 is a strong advantage.
• Experience with Salesforce Service Cloud and Experience Cloud (Community Portals).
• Strong UI design experience with SLDS, CSS, and JavaScript.

Responsibilities

• Implement Salesforce Service Cloud and Experience Cloud features for customers/partners.
• Build responsive UI using Core Lightning Web Components and SLDS.
• Develop and maintain REST/SOAP API integrations.
• Lead DevOps tasks within Azure CI/CD pipelines and Salesforce DevOps Center.
• Write clean, bulkified Apex code respecting Governor Limits.
• Configure and tune Salesforce Agentforce AI agents.

Skills

Apex

LWC

Service Cloud

Experience Cloud

UI/UX

REST API

SOAP API

DevOps Center

Azure CI/CD

Agentforce

SLDS

Governor Limits

Tools

Salesforce DevOps Center

Azure CI/CD

Git-based pipelines

Job description

We are looking for a highly skilled Salesforce Developer / Tech Specialist with 5+ years of core experience to design, develop, and deliver high-performance solutions across our CRM and digital experience platforms. In this role, you will play a crucial part in implementing end-to-end customer workflows using Salesforce Service Cloud and crafting highly responsive, custom digital touchpoints on Experience Cloud (Community Portals). You will be responsible for building intricate UI customizations using Core LWC and orchestrating seamless data flows via advanced API integrations. Additionally, you will help configure autonomous AI workflows using Salesforce Agentforce and actively drive automated software delivery via Salesforce DevOps Center and Azure CI/CD release pipelines.

Key Responsibilities

• Service & Portal Implementation: Implement and scale features within Salesforce Service Cloud (case management, productivity tools, Omni-channel) and build custom-tailored customer or partner-facing portals on Experience Cloud.
• Custom UI Design & Engineering: Build highly responsive, modern, and pixel-perfect custom interfaces using Core Lightning Web Components (LWC), JavaScript, and Salesforce Lightning Design System (SLDS) to enhance user experience.
• API & Backend Integration: Develop, optimize, and maintain custom inbound and outbound REST/SOAP API integrations to securely connect Salesforce with external applications and middleware systems.
• DevOps Lifecycle Execution: Execute routine release management tasks, sandbox syncs, and conflict resolutions utilizing Salesforce DevOps Center embedded within Azure CI/CD pipelines.
• Programmatic Excellence: Write clean, modular, and bulkified Apex code (Triggers, Classes, Asynchronous jobs) while strictly respecting Salesforce Governor Limits and system performance baselines.
• Agentforce Configuration: Configure, test, and tune autonomous AI agents using Salesforce Agentforce, setting up prompt templates, topics, and actions to streamline automated business interactions.

Required Technical Skills

• Minimum 5+ years of hands-on Salesforce development experience.
• Strong proficiency in Apex (Object-Oriented design, bulk processing, exception handling) and custom Core LWC development.
• Practical design and implementation experience with Salesforce Service Cloud and Experience Cloud (Community Portals).
• Solid experience designing tailored, responsive user interfaces (UI Customization) using SLDS and modern CSS/JS frameworks.
• Proven track record of developing custom web services and handling REST/SOAP API integrations.
• Direct experience deploying metadata and applications via Salesforce DevOps Center and Azure CI/CD platforms (or equivalent Git-based build pipelines).
• Practical exposure or functional training on Salesforce Agentforce architectures.
• Certifications (Required/Preferred):
• Salesforce Certified Platform Developer I (PD1) is required; Platform Developer II (PD2) is a strong advantage.
• Salesforce Certified Service Cloud Consultant or Experience Cloud Consultant.
• Salesforce Certified Agentforce Consultant / Developer credentials are a major plus.