Lead ServiceNow Developer

Vodafone; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) in Bengaluru is seeking a seasoned ServiceNow Developer to lead the design, development, and maintenance of the ServiceNow platform. You will build end-to-end applications, manage integrations, and keep CMDB and asset processes robust.

You will collaborate with cross-functional teams in a fast-paced agile environment, mentor peers, and ensure alignment with business logic and security standards while staying current with ServiceNow updates.

Qualifications

• 5+ years of experience in development and administration of ServiceNow platforms.
• Strong experience building Service Portal UIs and customisations.
• Experience implementing complex integrations via web services and plugins.
• Proficiency with JavaScript for client- and server-side scripting.
• Familiarity with CMDB/Asset Management and agile ways of working.
• Nice-to-have CSA certification and micro-cert in Service Portal.

Responsibilities

• Lead end-to-end development of ServiceNow applications and modules.
• Design and enhance Service Portals to cover platform features.
• Implement and manage complex third-party integrations using web services and plugins.
• Maintain CMDB and Asset Management processes for stability.
• Facilitate agile ceremonies and promote best practices in code quality and security.
• Create and maintain development and compliance documentation.
• Collaborate with teammates to ensure thorough testing and clear communication.
• Stay updated with ServiceNow developments and recommend improvements.

Skills

JavaScript

Service Portal development

Web services integrations

CMDB & Asset Management

Agile methodologies

Team leadership

Scripting (Server-side)

Education

ServiceNow CSA certification

Service Portal micro-certification

Tools

ServiceNow

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly skilled ServiceNow Developer to lead the implementation, development, and maintenance of the ServiceNow platform at VOIS. This role is based in Pune or Bangalore and requires a minimum of 5 years of experience in ServiceNow development and administration. The individual will be responsible for designing scalable solutions, managing integrations, and ensuring platform stability. A strong understanding of business logic, agile methodologies, and collaboration with cross-functional teams is essential to succeed in this role.

What you will do

• End-to-end development of ServiceNow applications, modules, and customisations
• Design and enhance Service Portals to ensure full coverage of platform features
• Implement and manage complex third-party integrations using web services and plugins
• Maintain and optimise CMDB and Asset Management processes
• Facilitate agile ceremonies including daily stand-ups and sprint planning
• Align developed code with business logic and complex implementation requirements
• Create and maintain documentation for development and compliance purposes
• Collaborate with developers, administrators, and analysts to ensure seamless testing and communication
• Ensure adherence to best practices, standards, and security protocols
• Provide training and share knowledge on ATF scripting and testing methodologies
• Stay updated with the latest ServiceNow developments and recommend improvements

Who you are

• A ServiceNow professional with at least 5 years of experience in development and administration
• Proficient in-Service Portal development and customisation
• Experienced in implementing complex integrations using web services and plugins
• Skilled in client and server-side scripting, including JavaScript
• Familiar with SCDL workflows and agile methodologies
• A critical thinker with strong problem-solving and time management skills
• Effective communicator with experience in team leadership
• Preferably certified with ServiceNow CSA and Micro certification in Service Portal

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to lead impactful ServiceNow projects in a global organisation
• Exposure to advanced integration technologies and agile practices
• A collaborative environment that values continuous learning and innovation
• Chance to mentor and grow within a dynamic, tech-driven team

What skills you will learn

• Advanced scripting and automation techniques within ServiceNow
• Best practices in agile development and continuous improvement
• Enhanced collaboration and stakeholder engagement strategies
• Exposure ion technologies
• Leadership and mentoring capabilities

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference