Lead Salesforce Engineer

KKR; Gurugram District; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

KKR is seeking an experienced Salesforce Development Lead to join our dynamic team in Gurugram. This full-time role involves leading a team of Salesforce developers and ensuring the delivery of high-quality solutions.

The ideal candidate will have extensive experience with Sales Cloud, Service Cloud, and telephony integrations, and will manage DevOps practices for Salesforce.

Join us to drive impactful solutions in a collaborative environment!

Qualifications

• At least 12 years of technology experience with a minimum of 5 years in Salesforce development.
• Proven experience with Sales Cloud, Service Cloud, particularly in Case Management.
• Experience with telephony integrations and CRM Analytics is highly desirable.

Responsibilities

• Lead and mentor a team of Salesforce developers.
• Collaborate with product managers to gather requirements.
• Design and implement scalable Salesforce solutions.

Skills

Sales Cloud

Service Cloud

Data Cloud

Apex

Lightning Web Components

telephony integrations

CRM Analytics

Education

Bachelor’s degree in computer science or related field

Tools

Salesforce

Apex

Lightning Web Components

Job description

Company Overview

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world‑class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Team Overview

KKR’s Technology organization is a group of passionate technologists and product managers, unified by a shared mission to deliver exceptional products and solutions that drive value for our stakeholders, clients, and investors. Our passion for technology and innovation fuels our commitment to creating high‑quality, impactful solutions that address complex challenges and meet the evolving needs of our sophisticated businesses. As a member of this global team, individuals are expected to actively contribute to a collaborative and innovative‑driven environment, bringing an intellectual curiosity to their approach to problem solving. This includes embracing key values such as open communication, continuous learning, and a focus on delivering with impact. Team members are also expected to uphold high standards of excellence in their work, while supporting and learning from others.

Position Summary

We are seeking an experienced Salesforce Development Lead to join our dynamic team. The ideal candidate will have extensive experience with Sales Cloud, Service Cloud (especially Case Management), Data Cloud, Agentforce, Telephony integrations, and CRM Analytics. They will also have deep, hands‑on experience implementing modern Salesforce DevOps/CI/CD and architecting enterprise integrations between Salesforce and external platforms. As a Salesforce Development Lead, you will be responsible for leading the development team, designing and implementing scalable and high‑quality Salesforce solutions, and ensuring the successful and timely delivery of projects. This position is a full‑time position and will be onsite in our Gurugram office. We are operating in a 4 day in office, 1 day flexible work arrangement.

Roles And Responsibilities

Leadership & Team Management

• Lead and mentor a team of Salesforce developers, providing technical guidance, code reviews and ensuring best practices and coding standards are followed.
• Collaborate with product managers, and stakeholders to gather requirements and translate them into technical solutions.
• Own and maintain Salesforce development standards, including code quality, documentation, and version control.
• Own the Salesforce DevOps/CI/CD practice end‑to‑end (Git‑based workflows, automated validations/testing, multi‑environment release promotion, and deployment/release governance).
• Lead troubleshooting and resolution of technical issues across the Salesforce ecosystem.
• Ensure compliance with KKR Information Security, Data Privacy and governance standards and policies.

Salesforce Development

• Design, develop, and deploy custom Salesforce solutions using Apex and Lightning Web Components (Aura/Visualforce where needed), and other Salesforce technologies.
• Design, implement, and optimize Salesforce architecture across Sales Cloud, Service Cloud (Case Management), Data Cloud, Agentforce, Telephony integrations, and CRM Analytics.
• Integrate Salesforce with telephony systems to enhance customer service capabilities.
• Architect, build, and operate integrations between Salesforce and external enterprise platforms using Data Cloud, APIs, middleware, and data pipelines, including real‑time + batch patterns, strong error handling/retries, monitoring/alerting, and data reconciliation.

Technical Expertise

• Ensure the scalability and maintainability of Salesforce solutions.
• Stay updated with the latest Salesforce releases and features and recommend improvements.
• Troubleshoot and resolve technical issues related to Salesforce implementations.

Qualifications

• Bachelor’s degree in computer science information technology, or a related field.
• At least 12 years of technology experience with a minimum of 5 years of experience in Salesforce development.
• Proven experience with Sales Cloud, Service Cloud, particularly in Case Management, Data Cloud, Agentforce.
• Experience with telephony integrations and CRM Analytics is highly desirable.

Preferred Qualifications

• Proficiency in Apex, Lightning Web Components and Salesforce automation tools (Visualforce where needed).
• In‑depth understanding of Salesforce configuration, security, data model and workflows.
• Strong understanding of Salesforce Governor limits and performance optimization techniques.
• Excellent problem‑solving skills and ability to troubleshoot complex issues.
• Hands‑on knowledge of Salesforce CI/CD, including release governance and orchestration approaches.
• Strong communication and interpersonal skills.
• Salesforce Certified Platform Developer I & II.
• Salesforce Application or System Architect certifications.
• Salesforce Certified Sales Cloud Consultant.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Einstein Analytics and Discovery Consultant (preferred).

Equal Opportunity Employment

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [e-mail].

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.