Lead - Sales Efficiency & DSA Support

Fibe; Pune District; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Fibe in Pune is seeking a dynamic leader to head the Sales Efficiency & DSA Support division. You will own P&L metrics, drive NIM targets, optimize channel partner networks, and accelerate loan disbursals.

You will implement process innovations to scale retail assets, design tiered partner payouts, monitor risk indicators, and collaborate with Product and Tech to remove workflow frictions. This is a mid-senior onsite role with strong growth potential.

Qualifications

• Graduate degree required; MBA preferred.
• 6–10 years in BFSI, lending, or alliance/DSA management.
• Strong track record in channel scaling and financial metrics.

Responsibilities

• P&L strategy: target Net Interest Margin and CAC.
• Streamline loan disbursal TAT and improve conversion.
• Scale network monthly run-rate and onboard partners.
• Design tiered payout structures aligned to benchmarks.
• Ensure risk and quality: monitor FPD/DPD and fraud controls.
• Improve revenue via processing fee optimization and insurance.
• Lead and mentor the support team with cross-functional collaboration.

Skills

P&L management

NIM targets

Channel partnerships

Process optimization

Training programs

Risk & compliance

Cross-selling

Education

Graduate degree

MBA

Job description

About Fibe:

Fibe is a leading consumer lending app in India, catering to young, tech-savvy, and aspirational consumers. It offers a range of financial products, including cash loans, and sector‑specific loans in areas like healthcare, education, and green finance, making financial solutions more accessible. Fibe has grown rapidly and is now a market leader in serving middle‑income and underserved groups. Recently upgraded to A- by CARE Ratings, Fibe has access to funding from major banks and NBFCs. With over 9 million loans disbursed, totaling Rs. 40,000 Cr+, Fibe is ISO/IEC 27001 certified for information security.

• Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year (Silver)
• ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing
• Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services
• Winner of G20 Digital Innovation Alliance Best Startup in Fintech
• Great Place to Work Certified

Role: Lead Sales Efficiency & DSA

Support Location: Pune (Onsite - 5 days a week)

Seniority Level: Mid-Senior Level

Industry: BFSI / Lending / Fintech Role Overview We are looking for a dynamic, strategic leader to spearhead our Sales Efficiency & DSA Support division in Pune. In this high‑impact role, you will own P&L metrics, optimize channel partner networks, accelerate loan disbursals, and implement process innovations to scale our retail assets business to new heights.

Key Responsibilities

• P&LStrategy: Drive Net Interest Margin (NIM) targets, optimize operational expenses, and manage channel Customer Acquisition Cost (CAC).
• Process Excellence: Streamline end-to-end loan disbursal turnaround time (TAT), maximize conversion ratios, and execute strategic training initiatives to boost product compliance.
• Network Scaling: Scale monthly business run‑rates significantly, onboard new partners, and consistently enhance active partner retention and productivity.
• Incentive Planning: Design and rollout competitive, tiered partner payout and incentive structures aligned with market benchmarks.
• Risk & Quality Assurance: Monitor asset quality indicators (FPD/DPD) and maintain strict compliance with zero tolerance for fraud or partner mis‑selling.
• Cross‑Sell & Fees: Enhance revenue through strategic processing fee optimization and insurance attachment penetration.
• Leadership & Tech Integration: Lead and mentor a robust support team while collaborating with Product and Tech to eliminate workflow friction.

What We Are Looking For

• Experience: 6–10 years of strong track record in BFSI, Lending, Retail Assets, or Alliance/DSA Management.
• Expertise: Deep understanding of portfolio risk control, channel scaling strategies, and financial metrics.
• Education: Graduate degree required; MBA or equivalent management degree is highly preferred.