Lead Relationship Manager

Mintskill HR Solutions LLP; India; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

Mintskill HR Solutions LLP seeks a senior Wealth Management leader to drive affluent client acquisition and service excellence at the branch level. You will own client relationships, guide service delivery, and partner with RMs, DBMs, and the Premium Acquisition team to achieve growth and top-tier customer experience.

The role requires 10–12 years in Banking in Wealth Management, an MBA from a premium institute, and a proven track record in leading teams, ensuring regulatory compliance, and

Qualifications

• MBA from premium institute.
• 10-12 years in Banking in Wealth Management.
• Strong leadership skills.
• High service orientation.
• Wealth Management expertise.
• Excellent analytical skills; ability to look at trends and interrelationships, understand end customers' needs.

Responsibilities

• Take complete ownership of affluent clients in the region and engage them leveraging the branch presence.
• Build the branch's Balance Sheet by acquiring high-quality affluent clients with branch staff and PAT teams.
• Deepen relationships with existing customers focusing on family grouping/household penetration.
• Maintain exceptional service standards by Service RMs and DBMs for affluent clients.
• Ensure 100% regulatory compliance and cross-functional audit readiness with top ratings.
• Oversee cash transactions/vault operations/ATM upkeep/Lobby management per audit standards.
• Recruit, onboard, train and monitor SRMs to keep the branch fully staffed.
• Drive digital activation and higher usage of affluent program benefits by clients.

Skills

Leadership

Service orientation

Analytical skills

Process orientation

Wealth management

Education

MBA from premium institute

Job description

• Take complete ownership of all affluent clients in the region / area and leverage the existence of the branch to reach out and engage them
  
• Fully responsible for building the Branch’s Balance Sheet from start by acquiring high quality Affluent clients program using both branch staff as well as the Affluent RM teams of the location and the Premium Acquisition team (PAT) tagged to the branch
  
• Ensuring to build and deepen relationships with existing customer base by focusing on Family Grouping / household penetration.
  
• Ensure that exceptional service standards are maintained in the branch by the Service RMs, DBM when handling Affluent clients / their representatives who visit the branch
  
• Ensure all Service Delivery metrics are maintained in Top Rating standards i.e. in the highest rating slab for service
  
• Ensure seamless handling & processing of all Financial & Non- Financial transactions pertaining to affluent clients in the branch
  
• Ensure that the Branch retains world class aesthetics and ambiance through strictly monitored and well managed maintenance, upkeep
  
• and periodic checks for equipment, infra and other décor elements
  
• Responsible for the branch efficiency and P & L – manage revenue & cost of operations
  
• Ensure 100% Compliance to all regulatory and auditory requirements, and ensuring that the Branch secures Top Grade Mthly BMMC audit rating as well as Low Risk Audit outcome consistently with Zero Ops loss
  
• Ensure carrying out cash transactions/ vault operations/ ATM upkeep/ Voucher submission / register maintenance/ Lobby Management etc. is done as per Bank’s laid down Audit, process & compliance (These are only applicable to Lobby).
  
• Recruiting, onboarding, training and monitoring the SRMs so that the branch is fully staffed at all times
  
• Responsible for Affluent Customers' Service delivery on the following metrics:
  
• a)FTR% of cases initiated by Service RMs
  
• b)TAT adherence for Complaints as well as Requests for all Affluent clients
  
• c)Welcome Calls / On-boarding completion of new and upgraded clients within TAT along with meeting the expected standards
  
• d)Ensure Service coverage happens as a daily rigor basis the laid down process of coverage priority
  
• Monitor BSC and provide performance improvement support to the struggling resources via Trainings, better understanding of role and responsibilities etc
  
• Monitor Daily Account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
  
• Continuously sharing and imparting process roll outs, process changes, regulatory and compliance related norms and circulars as knowledge upgrade to the Service team
  
• Drive Higher Customer activation on Digital transactions, better Digital penetration, sticky products penetration and increased usage of Affluent program benefits by customers
  
• Ensure timely as well as appropriate closure and follow-ups of all campaigns assigned to the Branch Service team with conversion results better than benchmark expectations
  

Requirements

EDUCATION

Preferred: MBA from premium institute (Preferred)

WORK EXPERIENCE

Essential requirement: 10-12 yearsin Banking in Wealth Management

Other Requirements:

Strong leadership skills

High service orientation

Wealth Management

Excellent analytical skills - Ability to look at trends and interrelationships, ability to understand the underlying needs of the end customers

Excellent process orientation and ability to design customer oriented processes

Capable of working successfully in competitive environment while maintaining high standards