Lead - RAFM B2B - Senior Manager

Airtel Africa; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Airtel Africa is seeking a B2B Revenue Assurance Lead to drive end-to-end revenue assurance across its Enterprise portfolio. You will collaborate with Commercial, Product, Billing, IT, and Finance to design preventive and detective controls that prevent leakage throughout the order-to-cash lifecycle.

Responsibilities include assurance reviews for core services, contract and billing validation, data analytics, and building dashboards for executive visibility.

Qualifications

• End-to-End B2B Revenue Assurance: Own RA framework for Airtel Africa B2B and Enterprise.
• Enterprise Product Assurance: Validate configuration, rating, charging and billing for key services.
• Billing & Contract Assurance: Validate contracts against configurations; review discounts and pricing.
• Technical Revenue Assurance: Analyse network usage, mediation data and billing feeds.
• Leakage Detection & Control: Design preventive/detective controls; drive automation and reporting.
• Stakeholder Management & Governance: Collaborate with Product, IT, Finance, and Ops; lead governance.
• Data Analytics & Insights: Use analytics to identify trends; develop executive dashboards.
• Team Leadership: Mentor RA analysts and drive capability development.

Responsibilities

• End-to-End B2B Revenue Assurance: Own RA framework for Airtel Africa B2B and Enterprise business.
• Enterprise Product Assurance: Perform assurance reviews for IPLC, MPLS, Internet Leased Lines, SIP Trunk Services, Cloud & Managed Services, Data Centre Services, SD-WAN, International Capacity, Fixed Business Solutions, Wholesale & Carrier Services.
• Billing & Contract Assurance: Validate enterprise contracts against system configurations; ensure billing compliance with commercial terms; review discounts, waivers, credits, and pricing approvals.
• Technical Revenue Assurance: Analyze network usage records, mediation data, billing feeds, and service inventory; validate data flow across systems.
• Leakage Detection & Control Framework: Design preventive/detective controls; drive automation; quantify leakages and savings; build dashboards and KPIs.
• Stakeholder Management & Governance: Collaborate with Product, Technology, IT, Finance, Commercial; lead governance reviews with senior leadership.
• Data Analytics & Insights: Use advanced analytics to identify revenue trends; perform root cause analysis; develop management presentations and executive dashboards.
• Team Leadership: Lead and mentor RA analysts and managers; drive capability development across Airtel Africa.

Job description

Purpose of the Job (Max 500 words)

• The B2B Revenue Assurance Lead will be responsible for driving end-to-end revenue assurance across Airtel Africa's Enterprise (B2B) business portfolio. The role will ensure completeness, accuracy, and integrity of revenue streams arising from Enterprise Connectivity, Data Services, Fixed Business, Managed Services, International Capacity, Cloud, Digital, ICT, Wholesale, and other B2B products.
• The incumbent will work closely with Commercial, Product, Technology, Billing, Finance, IT, Network, and Operating Country teams to design and implement preventive and detective controls that eliminate revenue leakage across the entire B2B customer lifecycle, from product setup and provisioning to usage collection, rating, billing, invoicing, collections, and partner settlements.
• The role requires a strong combination of technical telecom knowledge and business acumen with deep understanding of B2B products, enterprise billing systems, network architecture, mediation platforms, CRM systems, revenue flows, and contract management. The individual will lead strategic assurance initiatives, strengthen controls, drive automation, identify leakage opportunities, and ensure accurate reporting of financial impact and risk mitigation.

Deliverables (Maximum 5-6 key responsibilities)

Purpose of the Job

1. End-to-End B2B Revenue Assurance

• Own Revenue Assurance framework for Airtel Africa B2B and Enterprise business.
• Ensure completeness and accuracy of revenue across the entire Order-to-Cash cycle.
• Conduct reconciliation between CRM, Provisioning, Mediation, Billing, ERP, and Collection systems.
• Identify and mitigate revenue leakages across all B2B products and services.

2. Enterprise Product Assurance

• Perform assurance reviews for:
• IPLC
• MPLS
• Internet Leased Lines
• SIP Trunk Services
• Cloud & Managed Services
• Data Centre Services
• SD-WAN
• International Capacity
• Fixed Business Solutions
• Wholesale & Carrier Services
• Ensure correct product configuration, rating, charging, and billing.

3. Billing & Contract Assurance

• Validate enterprise contracts against system configurations.
• Ensure billing compliance with approved commercials and contractual terms.
• Review discounts, waivers, credits, and special pricing approvals.
• Identify under-billing, over-billing, and revenue leakage scenarios.

4. Technical Revenue Assurance

• Analyse network usage records, mediation data, billing feeds, and service inventory.
• Validate data flow across network, mediation, charging, and billing platforms.
• Perform assurance checks on routers, switches, transmission systems, service delivery platforms, and related B2B infrastructure.
• Ensure revenue completeness from network generation to invoice generation.

5. Leakage Detection & Control Framework

• Design preventive and detective controls across B2B revenue streams.
• Drive automation of RA controls and reporting.
• Quantify and report revenue leakages, recoveries, and savings achieved.
• Build dashboards and KPIs for continuous monitoring.

6. Stakeholder Management & Governance

• Collaborate with Product, Technology, IT, Finance, Commercial, and Operating Companies.
• Lead governance reviews and risk discussions with senior leadership.
• Provide recommendations for process improvements and control enhancements.
• Ensure timely closure of audit observations and control gaps.

7. Data Analytics & Insights

• Utilize advanced analytics to identify revenue trends and anomalies.
• Conduct root cause analysis for leakage incidents.
• Support business decisions through financial and operational insights.
• Develop management presentations and executive dashboards.

8. Team Leadership

• Lead and mentor Revenue Assurance analysts and managers.
• Develop RA capabilities and best practices across Airtel Africa operations.
• Drive performance, talent development, and succession planning.