Lead Logistics Customer Experience & Operations , Team Lead – USA

Maersk; Chennai District; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Maersk in India seeks an experienced Logistics professional to manage end-to-end reverse logistics for high-value technology products. You will coordinate air freight returns, RMA processing, warehouse and inventory reconciliation, and SAP transaction handling.

You will work with air carriers like UPS, FedEx, DHL and freight forwarders, ensuring timely processing, accurate stock, and KPI reporting. 8–12 years in air freight, reverse logistics, and SAP is required; Power BI and Excel skills

Qualifications

• 8–12 years in air freight operations or reverse logistics.
• SAP knowledge mandatory.
• Experience in export/import operations (Air Preferred).
• Inventory reconciliation and warehouse coordination required.

Responsibilities

• Manage end-to-end return shipments via air freight.
• Coordinate Return Material Authorization (RMA) and return-to-stock activities.
• Monitor return shipments from customer locations to repair centers, hubs, or warehouses.
• Track shipment exceptions, damages, shortages, and delivery failures.
• Coordinate with carriers such as UPS, FedEx, DHL, and freight forwarders.
• Review shipping documents and return instructions.
• Coordinate shipment bookings, airway bill (AWB) tracking, and delivery milestones.
• Work with customs brokers and logistics partners to support return clearance activities.
• Coordinate receipt and processing of returned inventory.
• Perform inventory reconciliation and stock verification.
• Support disposition, repair, replacement, and return-to-stock processes.
• Ensure inventory accuracy across warehouse and SAP systems.
• Update inventory movement and warehouse records in SAP.
• Support reporting and KPI tracking for reverse logistics operations.

Skills

Air Freight Ops

Reverse Logistics

Returns Management

SAP Knowledge

Inventory Management

Carrier Management

Shipment Tracking

Excel

Power BI

WMS/TMS

Import/Export

RMA Processing

Tools

SAP MM

SAP WM

EWMS

Power BI

Excel

WMS

TMS

Air Freight Platforms

Job description

The role is responsible for managing Supply chain Management for high-value technology products. The candidate will coordinate with air carriers, warehouses, freight forwarders, customs brokers, and internal stakeholders to ensure timely processing of return shipments, inventory reconciliation, and SAP transaction management.Key ResponsibilitiesLogistics OperationsManage end-to-end return shipments via air freight.Coordinate Return Material Authorization (RMA) and return-to-stock activities.Monitor return shipments from customer locations to repair centers, hubs, or warehouses.Track shipment exceptions, damages, shortages, and delivery failures.Coordinate with carriers such as UPS, FedEx, DHL, and freight forwarders.Experience in Air PreferredFreight & Transportation CoordinationManage export and import return shipments (Air Prefered).Review shipping documents and return instructions.Coordinate shipment bookings, airway bill (AWB) tracking, and delivery milestones.Work with customs brokers and logistics partners to support return clearance activities.Warehouse & Inventory ManagementCoordinate receipt and processing of returned inventory.Perform inventory reconciliation and stock verification.Support disposition, repair, replacement, and return-to-stock processes.Ensure inventory accuracy across warehouse and SAP systems.SAP Transaction ProcessingCommercial invoice (CI) Creations , DN creation , Process Goods Receipt (GR), Goods Issue (GI), Return Orders, and Stock Transfers.Update inventory movement and warehouse records in SAP.Support reporting and KPI tracking for reverse logistics operations.Reporting & Stakeholder ManagementMonitor return cycle times, inventory accuracy, and shipment status.Provide operational updates to supply chain, warehouse, and customer teams.Drive continuous improvement initiatives within reverse logistics operations.Mandatory RequirementsExperience - 8 –12 years of experience in:Air Freight OperationsReverse LogisticsReturns ManagementWarehouse OperationsSupply Chain OperationsInventory ManagementSAP Knowledge (Mandatory)SAP MMSAP WM / EWMSAP SD (preferred)Inventory transaction processingProcess KnowledgeImport / Export Operations (Air Preferred)Air Returns ManagementRMA ProcessingInventory ReconciliationWarehouse CoordinationCarrier ManagementReturn-to-Stock ProcessesTransportation Exception ManagementShipment Tracking & VisibilityToolsSAPExcel (Advanced)Power BI (Preferred)Excel Macro (Preferred)WMS / TMS SystemsUPS, FedEx, DHL Shipment Platforms (Preferred)Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .