Lead Logistics Customer Experience and Operations Specialist

A.P. Moller - Maersk; Maharashtra; On-site; INR 500,000 - 700,000; Full time

Job summary

Maersk in Maharashtra is seeking a Customer Experience professional with 2+ years of SCM exposure. You will manage customer interactions, onboarding, and ensure timely resolution of queries, while handling contracts and disputes with internal teams to deliver a seamless experience.

The role requires a graduate with strong communication skills and basic MS Excel knowledge, enabling effective data reporting and collaboration across geographies.

Qualifications

• Graduate in any discipline.
• Minimum 2 years of relevant experience in SCM or related field.
• Strong verbal and written communication skills.
• Basic knowledge of MS Excel and ability to work with data and reports.

Responsibilities

• Customer Channel Management: Manage customer interactions across channels and ensure timely resolution of queries and requests.
• Case Management: Handle customer cases from initiation to closure with appropriate follow-up.
• Customer Onboarding & Relationship Management: Support onboarding and maintain long-term relationships.
• Contract Management: Support contract administration per terms, processes and timelines.
• Dispute Management: Coordinate with internal teams to resolve disputes effectively.
• Maintain accurate customer records and update systems on time.
• Collaborate with internal stakeholders to deliver a seamless customer experience.

Skills

Communication skills

MS Excel

Data reporting

Job description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well‑being

Key Requirements

• Graduate in any discipline.
• Minimum 2 years of relevant experience, preferably in Supply Chain Management (SCM) or a related field.
• Strong verbal and written communication skills.
• Basic knowledge of MS Excel and ability to work with data and reports.

Key Responsibilities

• Customer Channel Management: Manage customer interactions across different channels and ensure timely resolution of queries and requests.
• Case Management: Handle customer cases from initiation to closure, ensuring appropriate follow-up and resolution within defined timelines.
• Customer Onboarding & Relationship Management: Support new customer onboarding and maintain positive, long‑term customer relationships.
• Contract Management: Support contract administration, ensuring adherence to agreed terms, processes, and timelines.
• Dispute Management: Coordinate with relevant internal teams to investigate and resolve customer disputes effectively.
• Maintain accurate customer records and ensure timely updates in relevant systems.
• Collaborate with internal stakeholders to deliver a seamless customer experience.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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