Lead Logistics Customer Experience & Operations Specialist

Maersk; Chennai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Impact

Opportunity

Innovation

Global exposure

Work-life balance

Job summary

Maersk Chennai is seeking a Lead Logistics Customer Experience & Operations Specialist to drive end-to-end supply chain management across 3PL/4PL processes, ensuring shipment visibility, accurate reporting, and proactive exception handling to meet SLA commitments. You will collaborate with vendors and customers, preparing KPI dashboards and supporting RCA and process improvements.

The role emphasizes data accuracy, governance, and continuous improvement, with opportunities to leverage automation

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.
• Excellent Excel skills for reporting.

Responsibilities

• Executing end-to-end SCM operations across 3PL/4PL processes.
• Tracking shipment milestones, updates, reporting and exception management.
• Coordinating with vendors, customers, and internal stakeholders to support smooth operations.
• Managing customer queries, follow-ups, and escalations via professional email.
• Preparing and maintaining operational reports and KPI dashboards.
• Ensuring adherence to SLAs, SOPs, and quality standards.
• Supporting data validation and shipment visibility activities.
• Monitoring performance and assisting RCA for issues.
• Identifying process improvements and supporting automation initiatives.
• Maintaining process documentation and audit compliance.

Skills

English fluency

Customer communication

Education

Bachelor's degree

Tools

Excel

Job description

Lead Logistics Customer Experience & Operations Specialist

The SCM Specialist (JL2) is responsible for executing end-to-end supply chain operations across 3PL/4PL processes, ensuring accurate shipment tracking, reporting, and exception management. The role supports high-volume operations while maintaining SLA compliance and process quality. The individual will interact with customers and stakeholders to handle queries, provide updates, and manage follow-ups professionally. They will prepare operational reports, monitor KPIs, and support root cause analysis for performance issues. Additionally, the role contributes to process improvements, automation initiatives, and compliance with SOPs and governance standards. Strong SCM knowledge, customer communication skills, and proficiency in Excel are essential for success in this position.

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible - setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role:

The SCM Specialist (JL2) is responsible for ensuring smooth and accurate execution of day-to-day supply chain operations across 3PL/4PL processes. The role focuses on shipment visibility, operational reporting, customer communication, and SLA-driven service delivery. The incumbent acts as a key support function in managing supply chain activities, resolving operational queries, maintaining data accuracy, and driving process efficiency while ensuring a high-quality customer experience. Additionally, the role supports continuous improvement and automation initiatives to enhance operational performance and scalability.

You will be Responsible for:

• Executing end-to-end Supply Chain Management (SCM) operations across 3PL/4PL processes.
• Tracking shipment milestones and ensuring timely updates, reporting, and exception management.
• Coordinating with vendors, customers, and internal stakeholders to support smooth operations.
• Managing customer queries, follow-ups, and escalations through professional email communication.
• Preparing and maintaining accurate operational reports, KPI dashboards, and performance trackers.
• Ensuring adherence to SLAs, process guidelines, SOPs, and quality standards.
• Supporting data validation, documentation, and shipment visibility activities.
• Monitoring operational performance and assisting with root cause analysis (RCA) for issues.
• Identifying process improvement opportunities and supporting automation initiatives.
• Maintaining process documentation, knowledge management materials, and audit compliance requirements.

Qualifications

Graduate of any bachelor's degree.

Fluent in English with good communication skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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