Lead Logistics customer experience & logistics specialist

APM Terminals; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Maersk is seeking a SCM Specialist (JL2) to drive end-to-end supply chain operations across 3PL/4PL processes, with a focus on accuracy and SLA adherence. You will report on milestones, validate data, and interact with customers to provide clear updates.

The role requires a graduate with 3–5 years in SCM/logistics and experience in customer interactions. You will work across global teams, ensuring timely reporting and high data quality while maintaining strong stakeholder communications.

Qualifications

• Graduate with 3–5 years of experience in SCM/logistics/shared services.
• Experience in customer interaction roles preferred.

Responsibilities

• Executing end-to-end SCM operational activities, including milestone tracking, reporting, validation, and exception handling.
• Ensuring the accuracy and timeliness of daily, weekly, and monthly deliverables (PO trackers, KPI reports, customer updates).
• Supporting high‑volume, multi‑client operations while adhering to SLAs and process guidelines.
• Supporting operational activities across 3PL/4PL workflows, including vendor coordination, shipment tracking, and data validation.
• Ensuring accurate tracking of milestones and reporting of shipment status.
• Handling transactional activities across reporting, documentation, and visibility processes.
• Managing customer queries, follow‑ups, and basic escalations with ownership.
• Ensuring the quality and timeliness of customer responses.
• Preparing operational reports with high data accuracy.

Skills

SCM / Logistics

Customer interaction

Education

Graduate

Job description

Overview

The SCM Specialist (JL2) will be responsible for execution of supply chain operations across 3PL/4PL processes, reporting, and customer interactions. The role requires strong focus on accuracy, SLA adherence, and effective communication with stakeholders.

Responsibilities

• Executing end-to-end SCM operational activities, including milestone tracking, reporting, validation, and exception handling.
• Ensuring the accuracy and timeliness of daily, weekly, and monthly deliverables (PO trackers, KPI reports, customer updates).
• Supporting high‑volume, multi‑client operations while adhering to SLAs and process guidelines.
• Supporting operational activities across 3PL/4PL workflows, including vendor coordination, shipment tracking, and data validation.
• Ensuring accurate tracking of milestones and reporting of shipment status.
• Handling transactional activities across reporting, documentation, and visibility processes.
• Managing customer queries, follow‑ups, and basic escalations with ownership.
• Ensuring the quality and timeliness of customer responses.
• Preparing operational reports with high data accuracy.

Qualifications

• Graduate with 3–5 years of experience in SCM/logistics/shared services.
• Experience in customer interaction roles preferred.

What We Offer

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work‑Life Balance: Flexible working arrangements to support your well‑being.

Equal Opportunity Employment

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].