Lead Logistics Customer Experience and Operations Specialist

APM Terminals; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working arrangements

Global exposure

Career growth opportunities

Job summary

Maersk in Pune, India seeks a customer operations professional to manage customer channels, case handling, onboarding and relationship management, and contract/dispute resolution. You will coordinate with cross-functional teams to ensure smooth onboarding and ongoing satisfaction.

This role offers exposure to global operations, cross-geography collaboration, and a focus on continuous improvement and customer-centric service excellence.

Qualifications

• Experience coordinating multi-channel customer interactions and issues.
• Knowledge of contract management and dispute resolution processes.
• Ability to onboard new customers and manage ongoing relationships.

Responsibilities

• Manage customer channels and keep case records up to date.
• Oversee onboarding and nurture ongoing customer relationships.
• Handle contract administration and resolve disputes efficiently.

Skills

Customer channel management

Case management

Customer onboarding

Relationship management

Contract management

Dispute management

Job description

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.Key Responsibilities:Customer channel managementCase ManagementCustomer onboarding and relationship managementContract and dispute managementWhat We Offer:Impact : Be part of a team that directly contributes to global operations.Opportunity : Unlock professional and personal growth through diverse career pathways.Innovation : Work with a team that embraces technology and continuous improvement.Global Exposure : Collaborate across geographies and cultures.Work-Life Balance : Flexible working arrangements to support your well-being.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .