Lead Logistics Customer Experience and Operations Specialist

Maersk Line Limited; Pune District; On-site; INR 900,000 - 2,100,000; Full time

Job summary

Maersk in Pune, India, seeks a Lead Logistics Customer Experience and Operations Specialist to drive case management, onboarding, and relationship oversight across customers. You will manage contracts and disputes, ensuring service quality and client satisfaction in a dynamic global setting.

The role offers opportunities for professional growth, exposure to global operations, and a flexible work environment that supports well-being as part of Maersk’s commitment to diversity and inclusion.

Responsibilities

• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Job description

Lead Logistics Customer Experience and Operations Specialist

Key Responsibilities:

• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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