Lead Logistics Customer Experience and Operations Senior Specialist

A.P. Moller - Maersk; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Maersk seeks a Reverse Logistics & Warehouse Returns Specialist to oversee end-to-end return operations, inventory reconciliation, warehouse coordination, and transportation execution in Chennai. The role requires solid SAP knowledge and experience in warehousing, contract logistics, or electronics manufacturing environments.

Key duties include managing returns, RMAs, stock moves, and collaborating with warehouse, transportation, planning and procurement teams.

Qualifications

• 3–10 years of experience in reverse logistics, warehouse operations, inventory management, and supply chain operations.
• Experience in contract logistics or electronics manufacturing environments is a plus.
• Strong SAP knowledge and experience with warehouse management processes.

Responsibilities

• Manage customer returns, RMAs, and return-to-stock processes.
• Coordinate return shipments between customers, warehouses, repair centers and carriers.
• Investigate shipment discrepancies, damaged goods, shortages, and inventory variances.
• Perform inventory reconciliation and stock movement tracking.
• Execute SAP inventory and warehouse transactions (GR, GI, stock transfers, return orders).
• Coordinate with warehouse teams and logistics providers for receiving, put-away, transfers and returns processing.
• Monitor KPIs and return cycle times, and prepare SAP/Excel based reports.

Skills

Reverse Logistics

Warehouse Operations

Inventory Management

Supply Chain Operations

Contract Logistics

Returns Management

SAP MM

SAP WM

SAP EWM

SAP SD

Tools

Power BI

Advanced Excel

WMS

Job description

Role Overview

We are looking for a Reverse Logistics & Warehouse Returns Specialist to manage end-to-end return operations, inventory reconciliation, warehouse coordination, and transportation execution. The role requires strong SAP knowledge and experience working in warehousing, contract logistics, electronics manufacturing, or supply chain operations environments.

Key Responsibilities

Reverse Logistics Management

• Manage customer returns, RMA (Return Material Authorization), and return-to-stock processes.
• Coordinate return shipments between customers, warehouses, repair centers, and carriers.
• Investigate shipment discrepancies, damaged goods, shortages, and inventory variances.
• Ensure timely processing of return orders and disposition activities.

Warehouse & Inventory Operations

• Perform inventory reconciliation and stock movement tracking.
• Coordinate with warehouse teams for receiving, put-away, transfers, and returns processing.
• Monitor inventory accuracy and support cycle count activities.
• Track material movements and inventory adjustments.

SAP Transaction Processing

• Execute inventory and warehouse transactions in SAP.
• Process Goods Receipt (GR), Goods Issue (GI), Stock Transfers, and Return Orders.
• Update material movement records and inventory status.
• Support inventory reporting and operational controls.

Stakeholder Coordination

• Work closely with Warehouse, Transportation, Planning, Procurement, and Customer Service teams.
• Coordinate with logistics providers and carriers for shipment execution.
• Provide updates on return status, inventory availability, and operational KPIs.

Reporting & Continuous Improvement

• Monitor return cycle times and operational KPIs.
• Prepare reports using SAP and Excel.
• Identify process improvement opportunities to enhance productivity and inventory accuracy.

Experience

Preferred Candidate Profile

• 3–10 years of experience in:
• Reverse Logistics
• Warehouse Operations
• Inventory Management
• Supply Chain Operations
• Contract Logistics
• Returns Management

SAP Knowledge (Preferred)

• SAP MM (Materials Management)
• SAP WM (Warehouse Management)
• SAP EWM (Extended Warehouse Management)
• SAP SD (Sales & Distribution)

Preferred Process Exposure

• RMA Processing
• Return-to-Stock
• Inventory Reconciliation
• Warehouse Coordination
• Stock Transfers
• Goods Receipt / Goods Issue
• Transportation Coordination
• Inventory Accuracy Management
• Material Movement Tracking

Tools

• SAP
• Advanced Excel
• Power BI (Preferred)
• Warehouse Management Systems (WMS)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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