Lead Engineer, Communications & Messaging

dyson; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Dyson Global IT is seeking a Communications & Messaging Engineer to own the live UC stack, including Teams, Exchange Online, and Rooms. You will translate business needs into scalable designs and drive delivery across multiple IT domains.

You will maintain architectural artefacts, lead complex UC projects, and ensure governance and security standards are met. A strong AV background and Microsoft-centric experience are essential.

Qualifications

• Strong technical background across Microsoft 365 technologies underpinning Unified Communications.
• Experience in Audio/Visual design for corporate meeting spaces and event spaces.
• Knowledge of enterprise governance and security for UC environments.
• Preferred certifications in Microsoft Teams and UC technologies.

Responsibilities

• Deliver roadmap and lifecycle management for Dyson's real-time collaboration ecosystem, focusing on Teams and Exchange Online.
• Translate business requirements into practical designs and maintain design artefacts.
• Lead technical delivery for UC programmes, coordinate across teams, and manage risks.
• Ensure changes comply with governance, change control, and security processes.

Skills

Active Directory

Entra

Intune

Teams

Teams Rooms Pro

Teams Phone System

Outlook

Exchange Server

Exchange Online

Defender for Office

PowerShell

Graph scripting

Teams App Management

SharePoint

Power Apps

DMARC Analysis tooling

Amazon SES

Crestron

Bi-Amp

Shure

QSC

Yealink

Neat

Logitech

AutoCAD

Tools

Crestron

Bi-Amp

Shure

QSC

Yealink

Neat

Logitech

AutoCAD

Job description

Dyson Global IT

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.

Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.

Workplace Platform team

The Workplace Platform Team act as a key technology partner for Microsoft 365 collaboration capabilities, productivity platforms, governance, adoption and secure digital solutions across the organisation:

• Lead and support Microsoft 365 collaboration, productivity, automation and employee experience use cases.
• Partner with IT product owners and platform teams to ensure standards are followed across Microsoft 365, Power Platform, Copilot, security, compliance and collaboration platforms.
• Support innovation, adoption and governance across Microsoft 365, Power Platform and Copilot capabilities.
• Maintain strong relationships with business stakeholders, IT architecture, security, service operations, vendors and Microsoft 365 delivery teams.

The Role

As the Communications & Messaging Engineer, you will deliver roadmap and lifecycle management for Dyson's real-time collaboration and communications ecosystem, with a core focus on Microsoft Teams collaboration, Teams Phone, Teams Rooms, Exchange Online and wider unified communications integration.

Solutions Architecture & Design

• Translate business requirements into practical, deliverable technical designs.
• Create high- and low-level designs aligned to enterprise architecture standards set by the Principal UC Architect.
• Convert business requirements into secure, scalable technical solutions across:
  • Microsoft Teams (calling, meetings, collaboration, governance)
  • Exchange & Messaging
  • Enterprise Telephony & SBC architecture
  • Audio Visual systems, meeting rooms, Teams Rooms
  • Enterprise Hybrid Events and broadcast capabilities
  • Workplace optimisation tools and sensors
• Maintain design artefacts, configuration standards, and reusable solution blueprints.
• Produce high-quality technical documentation ensuring consistent attention to detail.

Technical Delivery

• Lead technical delivery for UC programmes, projects, upgrades, releases, and optimisation initiatives.
• Coordinate delivery across engineering, operations, cyber security, networks, facilities, Estates IT, vendors and service providers.
• Lead technical project teams through complex delivery, maintaining quality and alignment with enterprise standards.
• Provide clear technical updates, communications, and risk or issue reporting to senior stakeholders and project managers.
• Manage stakeholder and vendor relationships through proactive, clear communication.
• Manage delivery milestones, dependencies, risks, constraints, technical issues, and key decisions throughout the lifecycle.
• Oversee testing, validation, pilots, UAT, and transition into production support.
• Ensure technical changes comply with architecture governance, change control, and security approval processes.
• Apply Agile, Waterfall, or hybrid delivery methods as appropriate.

About you

• Strong technical background across Microsoft 365 technologies that underpin Unified Comms & Messaging:
  • Core: Active Directory, Entra, Intune, Teams, Teams Rooms Pro, Teams Phone System, Outlook, Exchange Server, Exchange Online, Defender for Office. PowerShell & Graph scripting & administration.
  • Advantageous: Teams App Management, SharePoint & Power Apps, DMARC Analysis tooling, Amazon SES & other Bulk Messaging related technologies.
• Experience in Audio/Visual design in corporate settings, Meeting/Board/Training Rooms, Auditorium & Townhall Event Spaces:
  • Core: Crestron, Bi-Amp, Shure, Microsoft, QSC solutions with a solid understanding in audio, acoustics & lighting principles.
  • Advantageous: Yealink, Neat & Logitech solutions. Auto Desk & CAD design experience in AV schematics.

Preferred qualifications / certifications

• Experience with Microsoft Teams Phone, Calling Plans, Direct Routing, Operator Connect, Teams Phone Mobile, voice routing, SBC integration and telephony governance.
• Experience with Microsoft Teams Rooms, certified Teams devices, shared spaces, room standards, Pro Management Portal and enterprise meeting room operations.
• Experience with Crestron, Logitech, Poly and related workplace AV technologies.
• Experience supporting collaboration and messaging technologies within a Microsoft-centric enterprise environment, including Microsoft Teams, Exchange Online, Microsoft 365 Groups and identity-integrated services.
• Understanding of contact-centre, compliance recording, customer communication platforms and integration patterns with Microsoft Teams and wider UC services.
• Knowledge of enterprise architecture, service management and governance frameworks.

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