Lead Engineer - CMDB, Discovery & Integration

AstraZeneca plc; India; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

AstraZeneca plc in India seeks a Lead Engineer to own the ServiceNow CMDB, Discovery, and Integration strategy, building a trusted consolidated source of configuration truth and enabling faster incident response, change control, and risk decisions at global scale.

You will set standards, mentor engineers, and collaborate with platform, cloud, security, infrastructure, network, and application teams to deliver scalable, automated data quality controls, CI modelling, and robust Integrations using

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent experience.
• 8-12+ years of technology experience, including 5+ years of hands-on ServiceNow CMDB / ITOM delivery and 2+ years in a technical lead capacity.
• Experience delivering at least two major enterprise CMDB implementations or transformations, with strong hands-on experience in automated resource identification and service topology documentation.
• Practical enterprise CSDM implementation experience, with expertise in CI class models, IRE, identification and reconciliation, and ITIL 4 configuration management practices.
• Significant hands-on experience configuring and administering CMDB, Discovery, MID Servers, patterns, Service Graph Connectors and CMDB Health, with working-to-advanced knowledge of CMDB 360 and Data Manager.
• Demonstrated ability to integrate multiple authoritative data sources through IntegrationHub ETL, REST/SOAP APIs and transform maps, including AWS and/or Azure environments.
• Proficiency in ServiceNow scripting and automation, encompassing JavaScript, developing with Flow Designer features and Business Rules, plus platform governance with update sets, Automated Test Framework (ATF) and release management.
• Experience leading technical delivery, mentoring engineers and handling third-party or outsourced service provider resources.
• Strong analytical and root-cause skills in fixing issues within large enterprise environments, with the ability to explain technical issues clearly to technical and non-technical collaborators.

Responsibilities

• Act as the technical authority for CI classes, attributes, and relationships; optimize IRE rules and reconciliation; maintain a single reconciled source of truth.
• Discovery and Service Mapping: identify assets and visualize services across on-prem and cloud, adjust schedules, MID Servers, credentials, ranges, and patterns.
• CSDM Modelling and Implementation: define and socialize modeling patterns across Business Applications, Technical Services and Service Offerings; remediate legacy models.
• CMDB Integrations and Data Controls: engineer robust Service Graph and IntegrationHub ETL integrations for cloud, endpoint, security and network sources; normalize data with monitoring and data-quality controls.
• Set technical standards, review solution designs, and provide hands-on guidance to ensure scalable, maintainable outcomes.
• Partner with platform, cyber, cloud, infrastructure, network, and app teams to align builds and increase business value from configuration data.
• Automate quality checks and lifecycle controls using scripting, Flow Designer, and ATF; drive scalable improvements.

Skills

CMDB/ITOM delivery

ServiceNow scripting

Leadership

Root-cause analysis

Flow Designer

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

IntegrationHub

ATF

REST/SOAP APIs

JavaScript

Data Manager

Job description

Job Title: Lead Engineer - CMDB, Discovery & Integration

GCL: E

Introduction to role

Are you ready to own and elevate the ServiceNow CMDB that underpins operational resilience, security, and speed at a global scale? This is a rare opportunity to lead the technical spine of our digital enterprise-Discovery, Service Mapping, CSDM and integrations-so our teams can deliver life-changing medicines with confidence and pace. In this role, you will set the standards, solve complex data and modeling challenges, and guide engineering teams to deliver a trusted, consolidated source of configuration truth. You will work across platform, cloud, security, infrastructure and application groups to ensure configuration data is accurate, transparent and actionable. Can you picture yourself diagnosing critical issues in minutes, enabling faster incident response, seamless change, and stronger risk decisions for thousands of colleagues worldwide?

Accountabilities

• Act as the technical authority for CI classes, attributes, and relationships. Optimize IRE rules and reconciliation precedence. Maintain a single, reconciled source of truth. Use CMDB Health, the 360-degree CMDB view, and the Data Manager tool to improve data quality continuously.
• Discovery and Service Mapping Skills: Build, provide, and resolve issues in asset identification and the visualization of services for both on-premises and cloud environments, adjusting schedules, MID Servers, credentials, ranges, and patterns to improve coverage, precision, and dependability of application-to-infrastructure connections.
• CSDM Modelling and Implementation: Define and socialize modeling patterns across Business Applications, Application and Business Services, Technical Services and Service Offerings; remediate legacy models and embed consistent, standards-based onboarding.
• CMDB Integrations and Data Controls: Engineer robust Service Graph and IntegrationHub ETL integrations for cloud, endpoint, security and network sources; normalize and reconcile data across APIs, transforms and IRE with clear monitoring, exception handling and data-quality controls.
• Standards, Reviews and Guidance: Set technical standards, challenge unnecessary customization, review solution designs and provide hands-on guidance to implementation teams to ensure scalable, maintainable outcomes.
• Influence Across Multiple Functions: Partner with platform, cyber, cloud, infrastructure, network, architecture and application collaborators to align builds, resolve issues at speed and increase business value from configuration data.
• Continuous Improvement and Automation: Use scripting, Flow Designer and ATF to automate quality checks, lifecycle controls and regression testing; drive an experimentation approach to simplify, standardize and scale.

Essential Skills/Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent experience.
• 8-12+ years of technology experience, including 5+ years of hands-on ServiceNow CMDB / ITOM delivery and 2+ years in a technical lead capacity.
• Experience delivering at least two major enterprise CMDB implementations or transformations, with strong hands-on experience in automated resource identification and service topology documentation.
• Practical enterprise CSDM implementation experience, with expertise in CI class models, IRE, identification and reconciliation, and ITIL 4 configuration management practices.
• Significant hands-on experience configuring and administering CMDB, Discovery, MID Servers, patterns, Service Graph Connectors and CMDB Health, with working-to-advanced knowledge of CMDB 360 and Data Manager.
• Demonstrated ability to integrate multiple authoritative data sources through IntegrationHub ETL, REST/SOAP APIs and transform maps, including AWS and/or Azure environments.
• Proficiency in ServiceNow scripting and automation, encompassing JavaScript, developing with Flow Designer features and Business Rules, plus platform governance with update sets, Automated Test Framework (ATF) and release management.
• Experience leading technical delivery, mentoring engineers and handling third-party or outsourced service provider resources.
• Strong analytical and root-cause skills in fixing issues within large enterprise environments, with the ability to explain technical issues clearly to technical and non-technical collaborators.

Desirable Skills/Experience

• Relevant ServiceNow certifications in system administration, CMDB, Discovery or Service Mapping; ITIL 4 Foundation or above.
• Experience in the biopharmaceutical or life sciences industry, or another regulated environment, including GxP.
• Experience with ServiceNow Predictive Intelligence.
• Experience with security exposure and vulnerability management tooling.
• Experience working across cultures and time zones, including a Global Technology Centre operating model.
• Experience with software development lifecycle (SDLC), Agile and Scrum methodologies.

When we put unexpected teams in the same room