Lead, Development

Standard Chartered India; Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Standard Chartered Bank in Chennai seeks an experienced CRM technologist to drive banking CRM delivery, focusing on MS Dynamics 365, Power Platform, and API-first integrations. You will collaborate with business stakeholders and tech leads to design components, implement solutions, and enforce coding standards.

The role requires 8+ years of IT experience in banking CRM and strong architectural alignment. You will work with Azure AI, Power BI/Power Apps, and DevOps practices to deploy scalable

Qualifications

• 8+ years of IT experience in banking CRM or enterprise-scale technology programs.
• Strong knowledge of Microsoft Dynamics 365 CRM and related platforms.
• Experience with Azure AI, Power Platform, and API-first integration architectures.

Responsibilities

• Collaborate with business stakeholders and development leads to identify and develop common components.
• Improve code quality, participate in code reviews and reduce technical debt.
• Review and assist CI/CD pipelines for Dynamics deployments and data movement.
• Ensure adherence to architecture and guardrails across Dynamics/Power Platform.
• Develop technical solutions with proper documentation to meet requirements.
• Ensure unit tests are implemented for all components.

Skills

CRM delivery

MS Dynamics 365

Azure AI

Power Platform

APIs integration

DevOps/CI-CD

Power Apps

Canvas & Model-driven Apps

SQL

Oracle/PostgreSQL

Education

Bachelor's degree in CS/Engineering

Microsoft Dynamics 365 certifications

CRM Certifications

Tools

Azure DevOps (ADO)

Jira

Bitbucket

Job description

• Collaborate with Business stakeholders and Developments leads in the team in identifying and developing common components.
• Improve code quality statistics, participate/drive code reviews and continuously reduce technical debt.
• Specifying the common and core services use cases
• Review and assist in CI/CD pipeline for MS Dynamics solutions and data deployment using ADO or Command-line utilities Support development teams in resolving critical issues/bottlenecks in code/configuration/customisation.
• Ensure adherence to SCB Architecture/design principles and MS Dynamics/Power Platform development guardrails.
• Understand functional requirement and implement technical solution (along with relevant documentation) that will meet functional requirement.
• Ensure that there are complete unit tests for every component.
• Review code and ensure it conforms to standards and help improve quality of existing code base.
• Building partnerships and working collaboratively with others to meet shared objectives

Key Responsibilities

• Collaborate with Business stakeholders and Developments leads in the team in identifying and developing common components.
• Define/Identify Best practises, patterns/anti-patterns, development guidelines.
• Improve code quality statistics, participate/drive code reviews and continuously reduce technical debt.
• Specifying the common and core services use cases
• Review and assist in CI/CD pipeline for MS Dynamics solutions and data deployment using ADO or Command-line utilities Support development teams in resolving critical issues/bottlenecks in code/configuration/customisation.
• Ensure adherence to SCB Architecture/design principles and MS Dynamics/Power Platform development guardrails.
• Understand functional requirement and implement technical solution (along with relevant documentation) that will meet functional requirement.
• Ensure that there are complete unit tests for every component.
• Review code and ensure it conforms to standards and help improve quality of existing code base.

Strategy

• Building partnerships and working collaboratively with others to meet shared objectives

Business

• Building partnerships and working collaboratively with others to meet shared objectives

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Skills And Experience

• 6+ years of experience in CRM solution delivery and technology implementation.
• Preferred Skills:
• Microsoft Dynamics 365 certifications (CRM Functional Consultant, Solution Architect).
• Experience with Azure AI, Power Platform (Power BI/Power Apps/Power Automate).
• Knowledge of API-first integration architectures, customer data platforms, and analytics in financial services.
• Experience working in large-scale banking or financial services digital transformation programs
• Hands-on experience on CRM Platforms like MS Dynamics and Databases like SQL and Oracle/Postgress.
• Exhibit hands-on on various NFRs – Non-Functional Requirements implementation
• DevOps Tools and CI/CD Processes – ADO, Jira, Bit Bucket, etc.
• Microsoft Power Platform certifications strongly preferred
• Excellent UI design skill and hands on experience in designing and developing entities in PowerApps
• Experience configuring and customizing Canvas & Model driven Apps Understanding of business process in model driven apps
• Experience Using Power Automate standard and custom connectors
• Exposure to a large complex organization, including stakeholder management
• Strong knowledge of web-based Technologies

Qualifications

• Ideal candidate must have overall 8+ years of IT experience.
• This role requires a blend of deep technical expertise, strong business domain knowledge in banking CRM, AI-aided solutions, and proven leadership in enterprise-scale technology programs.
• Ideal candidate must have overall 8+ years of technology experience in banking technology and proven credentials of delivering world class engineering solutions.
• Must have minimum a bachelor’s degree in computer science, engineering, or equivalent discipline, he/she must have relevant experience fulfilling responsibilities of the position.
• Relevant industry certifications are an added plus.
• Ability to learn and adapt to new technologies and frameworks is required.
• Must be a confident self-starter with ability to collaborate and devise solutions.
• Relevant industry certifications are an added plus.
• Ability to learn and adapt to new technologies and frameworks is required.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.